JaNel Andrews

In search of an opportunity where I can align my multi-faceted skills with an organization that values leadership, autonomy and creativity, as well as nurtures and fosters the relationships with its internal and external clients. In addition to becoming a vital part of an organization that will encourage me to grow and become successful.

Executive Director - Encore

(2025-01)

• Develop and manage the organization's budget
• Processed payroll and benefits
• Responsible for the hiring, disciplining and termination of employees
• Present financial reports to the board
• Oversee daily operations and maintain all corporate records
• Lead, coach, develop and retain Encore's senior management team and participate in overall staff development
• Establish and maintain appropriate personnel policies and procedures
• Recruit, employ and evaluate personnel and provide guidance to assure consistency of operations with established personnel policies and procedures
• Provide oversight of operations, programs, services, training and facility use
• Overseeing the maintaining of vendorization with the Regional Centers, including delegating billing procedures
• Maintain liability insurances and relationship with broker
• Expand local revenue generating and fundraising activities to support existing program operations and any planned expansion
• Lead and oversee the donor research, one-on-one fundraising and major donor solicitation and cultivation follow-up and communication with donors, maintaining and updating donor information
• Led Human resource responsibilities, including hiring, firing in service planning, maintenance of payroll, paid time off, medical/dental/vision insurance and relationship with broker
• Work with the Board and staff to assess organizational needs and secure resources that meet those needs
• Assist in Board development, make recommendations for potential board members

Regional Manager - Frank D. Lanterman Regional Center

(2022-01 - 2025-01)

• Provides leadership, and management to a team of service coordinators
• Monitors all incident reports to ensure all patterns of incidents are addressed
• Ensures that the Service Coordinators are multi-concept trained
• Acts as a resource for the Service Coordinators and provides guidance concerning their cases
• Participates in planning meetings to address needs of the clients
• Completes funding to ensure that the fiscal needs of services are met
• Approves Individualized Personalized Plans (IPP's), Annual Reviews and Quarterlies
• Conducts weekly staff meetings to ensure that staff are kept abreast of various polices and procedures being implemented on the unit
• Participates in weekly debriefings with the Associate Director to ensure that policies and procedures are correctly followed
• Ensures CDER's and SIR's are completed and routed to the proper parties
• Acts as a mentor and a coach for the Service Coordinators
• Approves time off for the staff
• Completes performance reviews for the Service Coordinators
• Conducts meetings with families to complete Core Staffing Letters to provide to the courts
• Assist clients in determining payments for rental subsidies

Qualified Intellectual Disabilities Professional - Bright Springs Health Services

(2019-01 - 2022-01)

• Hires, supervises, and evaluates the work of subordinate staff
• Ensure the consumers and guardian's participation in development of service plans
• Coordinates development of clients Individualized Personal Plans and notifies appropriate parties
• Monitors to ensure all service sites deliver services in accordance with their contractual obligations
• Monitors all incident reports to ensure all patterns of incidents are addressed
• Ensures that staff are trained on various in-services to better serve the clients
• Maintains fiscal spending within limits of approved budget
• Acts as an advocate for the clients
• Ensures that staff are multi-concept trained and developed training materials
• Ensures quality assurance and compliance in regards to the files in the care home

Customer Service Representative - HELPMATES PLACEMENT AGENCY

(2019-01 - 2019-12)

• Initiated contact with doctor's offices to verify providers address and phone numbers for audits
• Faxed request to various doctor's offices to obtain medical records of clients
• Updated addresses into the system and conducted research to locate doctors

Service Coordinator - VALLEY MOUNTAIN REGIONAL CENTER

(2013-01 - 2018-12)

• Conducted quarterly and annual visits to ensure the consumers are safe and healthy
• Obtained reviews and evaluated medical and mental health records and other pertinent medical information
• Conducted interviews and field visits of proposed and existing conservatee's and their family members
• Prepared detailed court reports, regarding whether or not the conservatorship should be recommended
• Provided information on the nature of conservatorship proceedings to families, the public and attorneys
• Researched and conducted appropriate family- based client community services for housing, counseling, employment etc
• Maintained current and completed client reporting records
• Provided services (payee, day program, transportation, psychiatric services) for the elderly and developmentally disabled
• Disbursed monies as needed for client's daily needs and assisted with their budgeting needs
• Completed Individualized Personal Plans (IPP's) and quarterly reports detailing consumers progress
• Conducted Interdisciplinary Meetings to address consumers challenging behaviors

Independent Contractor Human Resource Consultant - MISSION COMMUNITY HOSPITAL - Panorama City, CA

(2012-01 - 2012-12)

• Investigated and resolved workplace issues
• Monitored Family and Medical Leave Act Compliance
• Assisted with employee enrollment in various benefit plans
• Processed Workers Compensation claims for employees
• Met with employees to discuss grievances, complaints and problems to aid in a resolution

Supplemental Educational Tutoring (SES) - ROCKET LEARNING, LEARN IT SYSTEMS - Phoenix, Arizona

(2010-01 - 2011-12)

• Conducted tutoring based on students learning plans and set goals
• Prepared regular attendance records and ensured that they were signed by the child and parent
• Prepared student progress reports

Legal Case Processing, Records, Traffic, Imaging, Supervisor - ORANGE COUNTY SUPERIOR COURT - Orange, California

(2008-01 - 2010-12)

• Ensured that assigned support staff adhered to unit and court timelines, procedures deadlines and statutory processes
• Coordinated records, responding to complex, confidential, and sensitive information
• Maintained Banner for record retrieval, and supervising staff
• Develops and implements departmental goals, objectives, policies, and priorities as it relates to the records management department
• Worked with subordinate personnel to initiate, compose and issue standardized desk guides and forms for juvenile department
• Responsible for the hiring, disciplining, terminating and work performance evaluations of the subordinate staff
• Responsible for receiving and performing a diverse range of tasks associated with processing court documents
• Planned, organized, directed and evaluated the performance of direct reports
• Establishes and supervises the maintenance of confidential office records, recordkeeping and filing systems; develops and implements procedures to expedite the flow of work through the office
• Participates in developing and implementing of the assigned goals and case management

Group Counselor - RIVERSIDE JUVENILE HALL - Riverside, California

(2006-01 - 2008-12)

• Assisted in directing and supervising the recreational activities as well as the day-to-day routine hygiene practices of youth within an assigned area
• Performed ongoing visual check of youth and facilities to note any deficiencies in security
• Coordinated counseling groups in order to respond to the daily psychological needs of dependent, abused, emotionally disturbed, aggressive or neglected minors
• Documented as required, the behavior and progress specific to each juvenile

Founder & CEO - ANDREWS MEDIATION SERVICES - Tustin, California

(2005-01 - 2006-12)

• Maintained impartiality as mediator and established ground rules at the beginning of each mediation session
• Assisted parties in creating and testing the feasibility of a possible solution that could be agreed upon and supported by all
• Accurately recorded the mutually decided upon agreement in writing and distributed it to the participants concluding each session

Receptionist - LEIGH & ASSOCIATES - Various Locations, California

(2003-01 - 2006-12)

• Screened and transferred calls on a busy multi-lined phone system
• Furnished administrative and clerical support to multiple attorneys by faxing, filing, sorting mail, and taking desired dictation
• Researched legal facts from existing files and drafted a summation based on good law practices
• Drafted routine letters to clients

Assistant Director - LAPORTE JUVENILE SERVICES CENTER - LaPorte, Indiana

(1997-01 - 2000-12)

• Worked with executive management and judicial officers to develop and implement goals
• Trained, conducted performance reviews, and evaluated supervisors and staff
• Responsible for hiring and termination of staff in order to serve center's needs
• Responsible for budgetary needs

Criminal Justice and Science of Success Instructor - COMMONWEALTH BUSINESS COLLEGE - Michigan City, Indiana

(1997-01 - 1999-12)

• Taught material from approved curriculum and developed daily lesson plans to include instructional aids
• Participated in school retention initiatives by providing regular, accurate, and timely feedback to students and the school concerning academics, behavior, attendance, etc
• Acted as career consultant for students by assessing and recording employment training needs, counseling, and progression of learning programs

Administrative Assistant- Child Support Division - LAPORTE COUNTY PROSECUTOR'S OFFICE - Michigan City, Indiana

(1996-01 - 1996-12)

• Developed Motions to Intervene Foreign Judgments, and Notices of Intent
• Exhausted extensive search to find missing parent's whereabouts in order for them to be held financially responsible for their child
• Calculated arrears to determine support owed to non-custodial parents, and later followed-up to ensure that it was being paid on time and as ordered to clerk's office

Child Support IV-D, Record Lead - LAKE COUNTY PROSECUTOR'S OFFICE - Crown Point, Indiana

(1993-01 - 1996-12)

• Understand interpret and apply rules and regulations of federal and state laws
• Performed legal research of relevant statutes and precedents related to pending litigation for attorneys before court
• Plans, directs, reviews and supervises the operational activities and work of records management
• Attends City Council, and petition for various requests pertaining to the office
• Marked, stored, and retrieved exhibits and all pertinent information to related upcoming trials
• Compiled pre-sentence investigations for attorney accessibility
• Managed and maintain court records, for criminal and civil divisions and stored records
• Submits monthly status reports for the department in a timely manner

Juris Doctor - Trinity Law School Santa Ana, California

Certificate Program - Universite de Strasbourg

Masters - Public Administration – Criminal Justice & Health Admin. - Indiana University Northwest Gary, Indiana

B.A. - Political Science - Purdue University Calumet Hammond, Indiana