Management, Communication and Customer Service
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Customer Service with over 10 years experience in project management. Highly skilled in Excel with experience in cross company collaborations. Surpassed expectations in level, quality and amount of work in all company reviews. Championed training of staff. A team player.
Florida Department of Health (FDOH)
Biological Scientist III, Pro-act Perinatal, Contact Tracing, Department of epidemiology - Broward County
OPS Biological Scientist III August 2020 – Present
● Developing daily log of all positive, symptomatic and close contact cases reported to epidemiology. Full Disease Investigation Training.
● Investigated and identified confirmed and suspected Covid19 cases, including documenting potentially affected contacts. Communicating with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platform.
Notified and interviewed individuals to ascertain Covid19 exposure while providing educational informational resources regarding isolation policies and quarantine measures.
● Proficient working with Merlin (Florida Communicable disease software).
● Reviewing Medical Records regarding positive Cases on the State Software program HMS.
● Maintaining excellent performance with secure information, ensuring HIPAA laws were followed accordingly. While educating Parents of Cases and Contacts of good health practice.
● Out performed peers with metrics of cases contacted and ensured treatment.
●. Disease Investigation of STI infections preventing spread from Mother to Baby in Utero.
Personal Stylist, Mens Fashion - September 2018 – August 2020. ●
● Achieved highest return visits and sales with consolidated cross range selling.
recommendations for new image. While cultivating long term relationships
● Knowing the Brands, Seasons, Collections to fit each clients need, thereby maintaining up to date knowledge on the industry and the events Clients would attend.
● Training and motivation of new hires in sales and customer service.
Stylist Floor Manager - December 2013 – September 2018 Ted Baker store within a Store.
● Surpassed review results in in Customer Service, maintaining a strong Client Book with highest sales per hour @$800. Thereby ensuring a 110/100 review.
● Drove Sales exceeding $500 000 in a 6 month period.
● Led entire shopping experience from fashion to home wear.
● Register transactions with payments on store P.O.S software, including opening and closing.
● Customized the best customer experience at the most affordable prices for each client.
● Branded awareness and Product promotion services via Social Media platforms.
Assistant Store Manager - January 2010 - November 2013
● Championed higher sales of staff hired and trained.
● Shift Schedules.
● Training of staff in customer service and Sales.
● Increase and Track Sales.
● Manage store budge, reducing expenses.
● Merchandise organization
University of the Witwatersrand, Johannesburg - 1988
Bachelors in Education.
Emory-University - communications including crisis Management & Global Pandemic communications.
John Hopkins - Contact Tracing
John Hopkins - Vaccination Management.
