Janice Gratien

I have 10+ years Healthcare leadership experience and 8+ years in the consumer goods industry leadership.

I am a systems thinker who thrives on creating structure and accountability

I have a track record of elevating performance and don’t shy away from tough conversations

I bring urgency, clarity, and high standards to everything you do

I take full ownership of your domain and don’t wait for others to tell you what to do

I am energized by rolling up my sleeves, digging into data, and solving problems at their root

I believe feedback is a gift and I proactively seek it

I am passionate about coaching and developing staff

I have mastered the skill of leading through continual change and being here now for staff.

An accomplished, enthusiastic, results-driven operations professional offering expertise in executing strategic planning to deliver outstanding provider and member customer service operations in the Healthcare Insurance and TPA industry. Positive, organized, detail-oriented business partner, effective communicator, and problem-solving project manager with strong time management skills and an outstanding reputation achieved through success and accomplishment. Known for building strong partnerships to implement strategies with all departments, creating an effective remote business environment, prioritizing initiatives based on shifting business needs to maintain results while meeting operational and budgetary goals.

Collaborative, multi-tasking, creative leader, engaging presenter, and resourceful team contributors with demonstrated success in maintaining a positive and compassionate environment while evaluating, coaching, directing, mentoring, and developing diverse, cross-functional teams in a transitional environment.

Business Management Administration Coursework A plethora of individual seminars and self-paced learnings in HR, RCM, Microsoft Suite, Leadership and Power BI.