Janiya Smith

Respond to customers complaints and questions Educate and enlighten on customers products Handle returns, exchanges and refunds

Customer Service Associate - Walmart - Newport News, Virginia

(2021-10 - 2022-02)

• Respond to customers complaints and questions
• Educate and enlighten on customers products
• Handle returns, exchanges and refunds
• Adhere to safety proceeds in ensuring safety of customers
• Respond to phone and emails from customers
• Responsible for verification of customers and setting up accounts
• Keep records of inquires, questions, comments, and complaints from customers
• Responsible for processing forms,orders,applications and requests made by customers

Customer Service Representative - Maximums - Remote Location

(2022-09 - 2023-02)

• Responding to numerous phone inquiries
• Using standard technology; telephone, email and web browsers
• Assisting callers in finishing online applications
• Completing daily electronic logs
• Filling out timesheets
• Adhering to privacy rules
• Maintaining up to date knowledge of regulations and policies as they apply to healthcare serviced
• Reporting problems through an online system
• Responding to telephone with in set parameter
• Completing all assigned training as necessary

Customer Service Associate/Cashier - Finish Line - Virginia Beach, Virginia

(2023-04 - 2024-06)

• Assisting customers with their purchase and answering questions
• Providing excellent customer service
• Maintain a clean and organized environment
• Processing transactions and handling cash/credit card payments
• Maintain balance cash drawer
• Ensure all merchandise is properly displayed
• Handling customers complaints and resolving issues in a timely manner

Warehouse Worker - Amazon Fulfillment Center - Suffolk, Virginia

(2024-07 - 2026-05)

• Picking, packing, and shipping customer orders accurately and efficiently
• Ensuring that products are stored in their correct locations within the fulfillment center
• Assisting with inventory management, including tracking and restocking items as needed
• Maintaining a clean and safe work environment by following health and safety guidelines
• Collaborating with team members to meet order deadlines and productivity goals
• Using handheld scanners and/or computers to assist with order processing and inventory management
• Reporting any equipment malfunctions or safety concerns to supervisors

Caregiver (PCA) - Visiting Angels - Virginia Beach, Virginia

(2026-05)

• Provides personal services
• Assist with daily living activities
• Support clients with physical tasks, ensuring proper lifting techniques
• Maintain clean and safe environment for clients
• Document client progress
• Laundry assistance, linen changing
• Hoyer lift and gait belt transferring
• Medication reminders
• Check vitals and monitor blood sugar levels

Highschool Diploma - Warwick Highschool (2018-09 - 2022-06)