Jannell Murphy
Commercial Loan Coordinator
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About
Organized and customer-focused operations professional with extensive experience coordinating complex workflows, managing high-volume client communications, and ensuring exceptional service from start to finish. Known for building strong customer relationships, solving problems efficiently, and collaborating across teams to keep operations running smoothly. Brings a strong background in banking operations, loan processing, scheduling, documentation management, and delivering accurate, timely results in fast-paced environments.
Experience
Commercial Loan Coordinator - Kitsap Bank
(2024-03 - 2025-12)
- Managed a high-volume portfolio of commercial and construction loans from approval through closing.
- Reviewed and verified documentation to ensure compliance with underwriting and regulatory requirements.
- Served as a primary point of contact for borrowers and internal partners, resolving issues and providing timely updates.
- Maintained accurate, audit-ready loan files and proactively addressed documentation deficiencies.
Digital Payment Specialist - Heritage Bank
(2023-03 - 2024-03)
- Processed high-volume wire transfers and ACH transactions with exceptional accuracy.
- Investigated and resolved payment discrepancies while adhering to internal controls and compliance standards.
- Assisted customers and internal teams with transaction-related inquiries and issue resolution.
Transaction Coordinator / Operations Specialist - Builders Capital
(2021-11 - 2022-12)
- Reviewed loan documentation, monitored loan progress, and coordinated funding activities.
- Conducted audits, tracked outstanding conditions, and ensured documentation completeness.
- Collaborated with borrowers, inspectors, and lending teams to support a positive client experience.
Loan Support Specialist - Columbia Bank
(2018-09 - 2021-11)
- Collected borrower documentation and prepared underwriting packages.
- Cleared loan conditions and maintained compliance with lending guidelines.
- Coordinated with third parties to support efficient loan processing.
Title & Insurance Representative - TAPCO Credit Union
(2017-04 - 2018-09)
- Processed lien releases and UCC filings while maintaining accurate records.
- Resolved title-related issues and supported members with professionalism and attention to detail.
Education
Associate of Arts - Business Management - Clover Park Technical College
