Angela Chamberlain

Commercial Coordinator coordinating 50+ service requests per week across security, access control, video surveillance, and fire-related systems. Manages triage, technician scheduling, quote preparation, work order documentation, and billing closeout to keep commercial service moving from first contact through completion. Builds SOPs, quick-reference guides, and workflow tools that improve consistency across support and field coordination.

Commercial Coordinator - ATRONIC ALARMS - Kansas City Metro

• Manage 100 service requests weekly from intake through scheduling, technician assignment, follow-up, and closeout.
• Triage inbound calls and emails by confirming account, site, urgency, and support level before routing requests appropriately.
• Schedule field technicians across security, access control, and video surveillance work while balancing availability, priorities, and workload.
• Prepare equipment and labor quotes, collect customer approvals, and document pricing and scope details for service delivery.
• Maintain corporate account records, contact lists, user access, passcodes, and site-specific approval requirements with careful accuracy.
• Develop SOPs, quick-reference guides, checklists, and email templates that improve consistency across support workflows.