Jaren Riley

Experienced Property Manager with more than six years of progressive leadership experience managing multifamily communities, driving occupancy growth, maximizing revenue, and enhancing resident satisfaction. Proven success overseeing property operations, team development, leasing performance, budgeting, vendor relationships, and regulatory compliance. Skilled at leading diverse teams, resolving resident concerns, improving retention, and maintaining high operational standards across multiple communities.

Roving Property Manager - Monarch Investment & Management Group - St. Louis metropolitan area

(2025-03)

Provide operational leadership and property management support across 14 multifamily communities throughout the St. Louis metropolitan area.

• Partner with community managers and site teams to improve occupancy, resident retention, collections performance, and customer service outcomes.
• Support leasing operations, rent collections, maintenance coordination, and property transitions while ensuring consistency with company policies and procedures.
• Train, coach, and mentor on-site management and maintenance teams to strengthen operational performance and resident satisfaction.
• Oversee capital improvement projects and property enhancement initiatives while maintaining budget expectations and project timelines.
• Ensure compliance with Fair Housing requirements, company standards, and local, state, and federal regulations.
• Conduct property audits, inspections, and operational reviews to identify opportunities for improvement and maximize asset performance.

Property Manager - National Church Residences

(2022-01 - 2024-08)

Directed daily operations of a senior housing community, including leasing, resident relations, maintenance oversight, and financial management.

• Managed occupancy goals through leasing efforts, resident retention initiatives, and community outreach activities.
• Oversaw rent collections, delinquency management, and financial reporting while maintaining strong fiscal performance.
• Supervised on-site staff, providing training, coaching, and performance management to support team success.
• Coordinated vendor services, maintenance projects, and capital improvements to preserve property value and resident satisfaction.
• Maintained compliance with HUD, Fair Housing, and company policies while successfully navigating inspections and audits.
• Resolved resident concerns and implemented solutions that enhanced community engagement and retention.

Property Manager - McCormack Baron Management

(2020-11 - 2022-01)

Managed all aspects of daily multifamily property operations, including leasing, collections, maintenance coordination, and resident services.

• Achieved occupancy and revenue objectives through effective leasing strategies and resident retention programs.
• Oversaw rent collection activities and worked directly with residents to resolve account issues and payment arrangements.
• Supervised maintenance personnel and third-party vendors to ensure timely completion of work orders and property improvements.
• Monitored budgets and operating expenses while maintaining quality service standards.
• Ensured compliance with Fair Housing regulations, company policies, and property management best practices.

Assistant Store Manager - Rent-A-Center

(2017-01 - 2020-11)

Assisted in managing daily business operations, customer service initiatives, inventory control, and staff performance.

• Supervised and trained team members, fostering accountability, teamwork, and professional development.
• Supported revenue growth through sales leadership, customer retention efforts, and performance coaching.
• Handled customer concerns and escalated issues, delivering effective resolutions and strengthening customer relationships.
• Managed scheduling, operational reporting, and operational compliance requirements.
• Collaborated with the Store Manager to achieve business objectives and drive overall store performance.

Credit Manager - Rent-A-Center

(2015-09 - 2017-12)

Managed customer accounts, collections, and payment arrangements while maintaining positive customer relationships.

• Negotiated payment solutions and resolved account concerns to improve collection outcomes and customer retention.
• Maintained accurate account documentation and ensured compliance with company policies.
• Supported sales and customer service initiatives through effective relationship management and communication.
• Coordinated deliveries, installations, and service requests to enhance the customer experience.

High School Diploma - Belleville Township High School West (1994 - 1998)

Some College Coursework - Southwestern Illinois College (1998 - 2000)