Jashawna Gavin

Versatile Operations & Compliance Specialist with 5+ years of experience managing enterprise records, regulatory compliance workflows, and cross-functional administrative projects. Demonstrates expertise in Electronic Document Management Systems (EDMS), strict data governance, client relations, and workflow optimization.

Google Project

Management certified with a background in business communications and accounting. Proven capability to streamline operational processes, maintain strict compliance standards, and support multi-departmental goals.

Operations & Document Specialist at Avenu Insights (2024-06 – Present)

• Manage end-to-end information governance operations, overseeing digitizing, indexing, and archival processing of enterprise records in EDMS software.
• Enforce strict chain-of-custody protocols and regulatory retention policies to guarantee data accuracy and compliance.
• Optimize pre-scanning and batch intake workflows, significantly reducing system downtime and increasing daily operational throughput.
• Perform detailed database audits and file retrievals to fulfill internal and external compliance and reporting requests.

Policy & Client Operations Representative at Assurant (2022-11 – 2024-11)

• Managed complex customer inquiries regarding mortgage insurance policies, serving as a key point of escalation for account resolution.
• Partnered with third-party agencies, financial institutions, and internal departments to maintain precise policy records and verify payment compliance.
• Identified systemic intake and documentation errors, contributing to workflow adjustments that improved accuracy and reduced repeat inquiries.
• Meticulously logged transactional data and client communications to uphold internal quality control standards.

Compliance & Technical Support Analyst at Viking Cloud (2020-12 – 2022-11)

• Guided commercial clients through PCI-DSS security compliance frameworks, ensuring alignment with regulatory standards.
• Delivered multi-channel support (phone, email, chat) handling 60+ daily inquiries with a consistent 95% customer satisfaction rating.
• Systematically recorded audit notes, troubleshooting steps, and case details within CRM systems for cross-departmental visibility.
• Analyzed client needs during routine compliance checks, identifying and routing cross-selling opportunities to sales teams.

Associate of Science in Accounting – Harold Washington College