Jasmin Macaraeg

Motivated and service-oriented Tourism Management graduate with international hospitality experience and a strong background in front office operations and reservations. Demonstrates excellent communication, organization, and guest service skills gained from working with leading global hotel brands. Recognized for excellence and professionalism through multiple awards, including the Filipino Brand Service Excellence and Employee of the Month.

Eager to contribute to a dynamic hospitality team by providing exceptional guest experiences and supporting operational efficiency.

Reservations Agent at Four Points By Sheraton Puerto Princesa (2025-02 – Present)

• Process all reservation requests, changes, and cancellations received by phone, or email.
• Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
• Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
• TakeCare Champion
• Handling Group Reservations and OTA Booking (such as Booking.com, Agoda, Trip.com, and Expedia)
• Task force to Events Department

Task Force Reservations Agent - Remote at Four Points By Sheraton Boracay (2025-10 – 2025-11)

• Handled guest reservations, and modifications remotely through OPERA.
• Coordinated with on-site teams to ensure seamless booking and guest experience.
• Provided support during high-volume periods as part of the Task Force team.
• Group Handling

Front Desk Agent at Sheraton Mountain Vista Villas (2023-11 – 2024-11)

• Managed guest interactions in person, via phone, and via text messaging platform for best service and efficiency.
• Adhered to guest privacy and security standards
• Provided personalized local and property recommendations to owners and guests
• Served as Department of Safety Observer to inspect equipment, work areas, and team behavior for safety and document and correct deficiencies or area of improvement.

Food and Beverage Worker at Spruce Saddle Lodge, Beaver Creek Resort (2022-06 – 2022-08)

• Maintained and inspected cleanliness in food preparation and service areas.
• Completed all side work in a timely manner to support goals of the team.

Bachelor of Science in Tourism Management – Far Eastern University (2019-08 – 2023-07)

General Academic Strand in GAS – Saint Mary's University (2017-08 – 2019-06)