Jasmine Anderson

Administrative Support professional with experience supporting healthcare-related and community service organizations through scheduling, customer service, insurance verification, documentation, and record management. Skilled in handling multi-line phone systems, maintaining electronic and paper records, communicating with families and providers, and supporting daily operations. Recognized for strong organizational skills, attention to detail, and the ability to manage multiple responsibilities in fast-paced environments.

Registered Behavior Technician (RBT) at Katy ABA Centers of Texas (2025-05 – 2025-10)

• Maintained accurate, HIPAA-compliant documentation using electronic record systems
• Recorded session notes, attendance, and client progress information
• Communicated scheduling updates and appointment changes with families
• Assisted with maintaining organized client records and documentation
• Collaborated with supervisors and caregivers to support continuity of services

Administrative Support Assistant at Avondale Behavioral Services (2022-03 – 2023-02)

• Answered multi-line phone systems and assisted families, providers, and visitors with questions and requests
• Welcomed clients and families and assisted with client check-in/check-out procedures
• Scheduled appointments and maintained attendance and appointment records
• Verified insurance eligibility and coverage through phone calls, emails, and payer resources
• Maintained client files by organizing, filing, scanning, and updating documentation
• Tracked client attendance and status throughout the day to support accurate recordkeeping
• Communicated with families regarding appointments, attendance, and general program information through phone and email
• Maintained electronic and paper records while ensuring information remained accurate and up to date
• Assisted the owner with administrative support, record management, and daily operational tasks

Clerical Secretary / Administrative Support at Love of Frances (2021-10 – 2022-03)

• Provided administrative support for a small residential care setting serving multiple clients
• Answered incoming phone calls and assisted families, providers, and community contacts with inquiries
• Scheduled appointments and maintained client calendars and related documentation
• Assisted with insurance verification through phone and email communication
• Maintained organized client files and ensured records and paperwork were accurately stored and updated
• Prepared, scanned, filed, and distributed documents as needed
• Assisted with email correspondence and general office communication
• Supported daily operations through recordkeeping, document management, and administrative support

Customer Service Associate at H-E-B (2020-03 – Present)

• Deliver high-volume customer service while maintaining accuracy and efficiency
• Process cash and electronic transactions and assist customers with questions and concerns
• Resolve customer issues while maintaining professionalism and positive customer experiences
• Manage multiple responsibilities in a fast-paced retail environment

Direct Support Manager at Richmond State Supported Living Center (2016-10 – 2021-10)

• Coordinated staff schedules and supported daily residential operations for individuals with developmental disabilities
• Maintained electronic and written documentation regarding resident activities, ADLs, behavioral observations, and care-related information
• Ensured documentation was completed accurately and in accordance with organizational requirements
• Communicated with staff, families, and departments regarding resident needs and services
• Assisted with record management, reporting, and compliance-related documentation
• Supported person-centered care by monitoring resident well-being and daily activities