Jasmine Johnson

Dedicated and customer-focused professional with extensive experience in hospitality and administrative roles. Proven ability to manage front desk operations, handle guest inquiries, and provide exceptional service. Recognized for strong organizational skills, effective communication, and a commitment to enhancing the guest experience.

Front Desk Agent - Pride Hospitality - Atlanta GA

(2024-06)

• Provided exceptional guest service during high-volume evening hours, ensuring smooth check-ins, check-outs, and room assignments.
• Delivered personalized service with a focus on guest satisfaction, confidentiality, and brand standards.
• Assisted with end-of-day reporting and prepared for overnight audit processes.
• Monitored lobby activity and maintained a welcoming, organized front desk environment.

Talent Acquisition Coordinator/ Armed License Liason/ Front Desk Representative (2 promotions) - Vets Securing America

(2023-08 - 2024-06)

• Managed applicant communications and served as the primary liaison for license inquiries.
• Processed and monitored armed license applications, ensuring timely renewals and compliance.
• Maintained detailed records of license status, expiration dates, and applicant updates.
• Assisted in recruitment-related tasks, including scheduling interviews and candidate follow-up.
• Provided administrative support to recruitment and training operations.
• Managed schedules, organized files, answered phone calls, and coordinated meetings.
• Demonstrated attention to detail, excellent communication skills, and the ability to multitask.
• Proficient in computer applications such as Microsoft Office.

Customer Service Agent/ Senior Night Auditor (1 promotion) - Courtyard by Marriott - Savannah, GA

(2017-06 - 2023-03)

• Greeted guests and managed check-in processes.
• Closed out financial books of the hotel at the end of each business day.
• Assisted in organizing facilities services to address customer issues promptly.
• Maintained exceptional organizational skills and strong computer proficiency.
• Generated audit reports on guest activity accurately and efficiently.

Customer Service Agent - GAT Ground Airline Support

(2021-04 - 2022-05)

• Delivered high-volume customer support at check-in counters, resolving concerns around bookings and flight logistics.
• Assisted with special accommodations, including support for unaccompanied minors and disabled passengers.
• Reinforced safety standards, FAA regulations, and provided timely updates to travelers.

Customer Service / Sales Clerk - Brand IT - Savannah, GA

(2004-06 - 2013-08)

• Handled front-line customer service, managed cash register operations, and communicated via phone, email, and social media.
• Ensured product availability and assisted in visual merchandising to enhance customer experience.
• Recognized for dependability and ability to de-escalate customer concerns professionally.

Valet Attendant - BAGS (Baggage Airline Guest Services)

(2019-09 - 2020-03)

Contract with local hotel chain ended March 30, 2021

• Greet each guests with a smile and warm welcome
• Safely park and retrieving guest vehicles
• Storing or retrieving guest belongings
• Assist guest with their luggage
• Respond to guest inquiries and requests in an efficient and professional manner.

Children's Praise Dance Ministry Coordinator - St. Paul C.M.E. Church

(2011-07 - 2019-08)

Resigned to relocate; Forest Park, GA

• Instructed, explained, and demonstrated techniques and methods of dance with musical or rhythmic accompaniment to students ages 5 through 18.
• Observed and corrected dance students as they attempt to do it themselves.
• Offered suggestions to students on how to improve their dance techniques.
• Strategically mapped and executed each dance to as close to perfection as possible with the intent to minister worship through dance at designated Sunday services.

High School Diploma - Herschel V. Jenkins High School (2008)