Jasmine Sasser

Ambitious professional with proven leadership as Optical Lead and General Manager, overseeing daily operations, staff training, and inventory management. Skilled in insurance processing, customer service, and vendor negotiations. Demonstrates exceptional time management, communication, and problem-solving abilities, consistently achieving sales targets and operational efficiency while ensuring regulatory compliance and high customer satisfaction.

Optical Lead - Vancouver Vision Clinic - Camas, WA

(2019-06)

• Collaborated with insurance providers to process vision insurance claims, expediting reimbursements and improving patient satisfaction using strong communication skills.
• Utilized multiple operating systems, including Office Mate, Windows, Microsoft Excel, Word, and Teams, to streamline daily operations and enhance workflow efficiency.
• Scheduled patient appointments and managed calendars, optimizing clinic flow and reducing wait times for improved patient experience.
• Trained new staff members on optical procedures and technology, accelerating onboarding and ensuring consistent service quality.
• Interpreted prescriptions written by optometrists or ophthalmologists to accurately fill orders, ensuring precise lens fabrication and patient safety.
• Utilized advanced technology and equipment to measure pupillary distance, frame size, and lens thickness, ensuring accurate fittings for all patients.
• Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information at all times, safeguarding sensitive data.
• Provided exceptional customer service by assisting customers in selecting and fitting eyeglasses and contact lenses, resulting in high customer retention.
• Performed adjustments and repairs on eyeglasses to ensure optimal fit and comfort for customers, enhancing overall satisfaction.
• Managed inventory levels by monitoring stock, placing orders with suppliers, and conducting regular audits to prevent shortages and overstock.
• Developed strong relationships with vendors to negotiate favorable pricing terms for frames and lenses, reducing supply costs.
• Assisted in pre-testing, including auto refracting, NCT machines, and recording medications and chief complaints, supporting accurate patient assessments.

GENERAL MANAGER - RED LION HOTELS - Kelso, WA

(2007-07 - 2019-06)

• Managed accounts receivable and accounts payable, ensuring timely payments and accurate financial records to support hotel operations.
• Processed payroll for all staff, maintaining accuracy and compliance with labor regulations to ensure employee satisfaction.
• Monitored and ensured staff adhered to all company policies and procedures, maintaining a compliant and professional work environment.
• Operated multiple PMS systems to oversee reservations, guest services, and reporting, increasing operational efficiency.
• Planned and coordinated events, driving increased bookings and enhancing guest experiences through meticulous organization.
• Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships and drive repeat business.
• Achieved sales targets consistently by implementing targeted promotions and upselling techniques, increasing revenue and occupancy rates.
• Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs to maximize profitability.
• Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction and positive guest reviews.
• Collaborated with the finance department on budgeting processes to achieve financial objectives and support long-term growth.
• Implemented new technologies or systems that improved operational efficiency, reducing manual workload and streamlining processes.
• Negotiated contracts with suppliers and vendors, resulting in cost savings and improved service agreements.
• Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback to boost team performance.
• Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary.
• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance, ensuring smooth and profitable hotel functioning.

Psychology - LOWER COLUMBIA COLLEGE (2008-09 - 2009-09)

High school diploma or GED; Diploma - KELSO HIGH SCHOOL