Jasmine Simms

I am a dedicated Customer Service Representative with 7+ years of experience delivering clear, empathetic support and resolving issues efficiently across phone, email, and chat, and in person. I excel at active listening, problem-solving, consistently meeting or exceeding satisfaction and response-time targets. I'm committed to continuous improvement and welcome opportunities to streamline processes and elevate the customer experience.

Early Childhood Education Staff at Endeavor Montessori School

• Ensure student safety and follow school policies and procedures
• Participate in staff meetings, training, and professional development
• Fill in as substitute teacher when needed and follow the teacher's lesson plans

Customer Service Representative at Alorica - Express Scripts

• Customer Communication: Managing large volumes of incoming inquiries through phone, email, live chat, or in-person interactions.
• Issue Resolution: Handling complaints, troubleshooting product/service issues, and providing appropriate solutions under pressure.
• Order & Account Management: Processing orders, returns, exchanges, refunds, and updating customer account information.

Security Officer at Transportation Security Administration

• Passenger & Baggage Screening: Using imaging technology, x-ray machines, and explosive trace detection to check for weapons, explosives, and other banned items.
• Physical Inspection (Pat-Downs): Conducting authorized, same-sex pat-downs when necessary to ensure no threats are hidden on a person
• Document Verification: Checking passenger identification and boarding passes at security checkpoints.

General Education – Lithonia High School (2006 – 2010)

Early Childhood Education in Early Childhood Education – Georgia Piedmont Technical College (2014 – 2021)