Jasmine Speaks

Senior Business Analyst with 7+ years of progressive experience supporting application and product lifecycles across government, healthcare, and insurance environments. Skilled in collaborating with customers, Product, Software/IT teams, vendors, and cross-functional stakeholders to identify capability needs; translate high-level needs into detailed functional requirements, user stories, acceptance criteria, and change/enhancement requests; analyze data and end-to-end process impacts; and validate delivery through UAT and system testing. Experienced in Agile/Scrum delivery, requirements walkthroughs, sprint refinement, defect and risk management, root-cause analysis, corrective actions, release readiness, compliance documentation, and concise project-status communication.

Recognized as a subject matter expert who helps strengthen requirements quality and supports less-experienced resources.

Lead Business Analyst - Pennie - Harrisburg, PA

(2021-01)

Lead business analysis for a government health insurance marketplace, partnering with business customers, Product, Technology, vendors, and stakeholders to understand capability needs and translate them into actionable requirements for application enhancements and operational changes.

• Create and maintain Jira work items and supporting deliverables for enhancements, defects, research, and implementation activities, documenting business rationale, detailed requirements, acceptance criteria, dependencies, risks, customer impacts, and expected outcomes.
• Facilitate discovery, requirements walkthroughs, design discussions, backlog refinement, and cross-functional working sessions; support sizing, sequencing, prioritization, sprint planning, sprint reviews, and delivery decisions within Agile Scrum teams.
• Analyze current/future-state workflows, data, system interactions, and downstream impacts across interconnected processes; perform fit/gap and root-cause analysis to identify business problems, trends, risks, corrective actions, and process-improvement opportunities.
• Develop test scenarios and support UAT/system testing, results analysis, defect triage, corrective-action coordination, implementation readiness, and validation that delivered capabilities meet documented customer needs and acceptance criteria.
• Partner across design, development, testing, implementation, release, and production support; manage concurrent initiatives and communicate accurate status, scope changes, risks, defects, dependencies, and decisions to technical and non-technical audiences.
• Support compliance and governance expectations by maintaining traceable requirements and testing documentation and helping ensure required reviews and approvals are addressed throughout the project lifecycle.
• Serve as a system and process subject matter expert, helping stakeholders and junior/less-experienced resources improve requirements quality, Agile delivery practices, and alignment between business and technical teams.

Data Analytics & Reporting / Business Analyst - PA Health & Wellness - Camp Hill, PA

(2019-01 - 2021-01)

• Analyzed customer and stakeholder needs, operational workflows, data, user requirements, and system problems; translated findings into detailed business requirements and recommendations for application, reporting, and process improvements.
• Supported enterprise implementations through requirements development, data analysis, identification of cross-system dependencies and implementation barriers, UAT, defect/issue tracking, and stakeholder coordination.
• Developed business requirement specifications, operational reporting, dashboards, policies, procedures, and training materials to support quality delivery, consistent execution, and stakeholder adoption.
• Troubleshot enrollment discrepancies through a ticketing system, reconciled eligibility data across multiple systems, performed root-cause analysis, prioritized issue resolution, and escalated complex defects or risks as appropriate.
• Served as a subject matter expert and project lead for assigned functions, using research and trend analysis to identify improvement opportunities and support business-value and operational decision-making.

Human Services Program Analyst - PA Department of Human Services / InGenesis - Harrisburg, PA

(2017-01 - 2019-01)

• Supported Pennsylvania managed-care operations and served as liaison among OMAP, managed care organizations, and contracted technology/vendors, aligning business, reporting, compliance, and technical needs.
• Analyzed user-testing and encounter data, participated in cross-functional workgroups to resolve system and reporting defects, and communicated requirements, risks, priorities, corrective actions, and resolution status.
• Documented HealthChoices and Community HealthChoices reporting requirements and developed procedures supporting technical assistance, readiness reviews, compliance, approvals, and implementation activities.
• Researched stakeholder inquiries and system/data issues, assessed downstream impacts, determined appropriate next steps, and coordinated resolution across multiple partners.

Senior Clinical Support Specialist - Capital Blue Cross - Harrisburg, PA

(2016-01 - 2017-01)

Supported senior leadership, physicians, and external providers in a regulated insurance environment; performed quality/compliance checks, researched operational issues, and communicated complex information to internal and external customers.

Healthcare, Administrative, Finance & Claims Support - Humana; Keystone Human Services; WellPoint/NGS; Delta Dental; AmeriHealth Caritas

(2008-01 - 2016-12)

Built foundational experience in customer and stakeholder support, healthcare operations, documentation, auditing, finance, claims processing, quality checks, issue resolution, and regulated business processes.

MBA - Ashford University (2023-11)

Bachelor - Healthcare Administration - Ashford University (2019-06)

Certification - Clinical Medical Assistant - Kaplan Career Institute (2014-01)