Estimator / Mobile Estimator / Dealer Liaison - Evergreen Auto Body - USA
(2025-09)
- Designed and launched regional mobile estimating program, increasing estimate volume by 30% and expanding service reach.
- Improved workflow efficiency across service intake, reducing cycle times by 25%.
- Increased estimate-to-repair conversion by 18%, directly contributing to revenue growth.
- Negotiated repair costs, reducing average claim expenses by 12% without compromising quality standards.
- Elevated customer satisfaction metrics by 20% by enhancing communication and accelerating service speed.
General Manager / Estimator - Gerber Collision & Glass - USA
(2022-08 - 2025-05)
- Led operations across multiple locations, achieving 22% revenue growth and consistent KPI outperformance.
- Managed full P&L responsibility, reducing operating costs by 15% through process and labor optimization.
- Developed and mentored leadership teams, increasing employee engagement by 25% and lowering turnover by 18%.
- Implemented operational standards and performance tracking systems, boosting efficiency by 20%.
- Drove customer experience initiatives, enhancing service consistency and elevating satisfaction scores.
Assistant General Manager - Maaco Corporation - USA
(2019-08 - 2020-08)
- Increased location profitability by 28% through cost controls and pricing strategy improvements.
- Drove 18% sales growth through targeted promotions and upselling strategies.
- Reduced rework rates by 22% by implementing quality control processes.
- Developed frontline leadership program, decreasing onboarding time by 30%.
- Enhanced labor productivity by 15% through optimized scheduling and streamlined workflows.
Director of Retail Operations (Multi-Unit) - Fonte Coffee Roaster
(2018-10 - 2019-04)
- Oversaw multi-location retail operations, driving 20% revenue growth across the region.
- Improved customer retention by 15% through enhanced service and engagement strategies.
- Reduced inventory waste by 18% via improved controls and forecasting.
- Streamlined operational procedures to enhance efficiency by 12%.
- Boosted foot traffic by 25% through cohesive marketing and operational strategies.
Director of Operations (Multi-Location) - Traveler Pubs Inc. - USA
(2012-10 - 2015-09)
- Directed operations across multiple sites generating $5M+ in annual revenue.
- Improved profit margins by 10% through cost analysis and vendor negotiations.
- Reduced labor costs by 14% while maintaining service quality.
- Implemented inventory systems reducing shrinkage by 20%.
- Built and trained high-performing teams, improving productivity by 22%.
Operations Manager - Macrina Baking Co. - USA
(2004-04 - 2005-12)
- Reduced operating costs by 12% through streamlined processes.
- Increased catering revenue by 17% through targeted business development initiatives.
- Improved inventory accuracy to 98%, reducing losses and inefficiencies.
- Enhanced labor efficiency by 15% through effective staffing optimization.
- Implemented reporting systems improving financial visibility and decision-making.
District Manager (13 Locations) - Tully's Coffee
(2002-04 - 2003-12)
- Managed 13 high-volume locations generating $8M+ annual revenue.
- Increased district sales by 16% year-over-year, contributing to overall revenue growth.
- Reduced employee turnover by 20% through leadership development.
- Achieved 95%+ compliance scores across operational audits, ensuring operational excellence and adherence to standards.
- Led flagship high-volume operations, surpassing seasonal targets by 12%, driving customer satisfaction and profitability.
Executive Operations Manager - Rice to Riches
(2001-06 - 2002-03)
- Led successful launch of new location, achieving profitability within 6 months.
- Established operational systems, streamlining processes and increasing efficiency by 15%.
- Built and trained team of 20+ employees, enhancing overall operational capability.
- Reduced supply costs by 12% through strategic contract optimization, contributing to overall budget management.
- Reduced pre-opening costs by 10% through vendor negotiations.
