Thomas Farrell

Dynamic retail and operations leader with 15+ years of experience driving multimillion-dollar sales growth, building high-performing teams, and delivering operational excellence. Proven track record of improving profitability, mentoring future leaders, and strengthening customer and community relationships. Recognized for breaking sales records, executing large-scale projects, and consistently exceeding performance targets.

Assistant Store Manager - Harris Teeter - Raleigh, NC

(2024-01)

Direct daily operations for high-volume supermarkets generating $40M+ in annual sales.

• Oversee staffing, training, scheduling, and performance management across all departments. Overseeing 150+ associates.
• Apply trade and operational expertise to optimize merchandising, food safety, audit compliance, and customer service standards.
• Partner with senior leadership to drive profitability, meet KPIs, and ensure compliance with company policies.
• Mentor and develop associates, preparing promotional candidates for advancement.

Store Director - Shaw's, Albertsons Co. - Norwood, MA

(2022-12 - 2024-01)

Managed a $25M+ annual revenue supermarket with 120–150 employees.

• Oversaw profit & loss, budget control, safety, merchandising, and compliance for a 70,000 sq. ft. location.
• Broke sales records in Floral and E-Commerce departments.
• Promoted and developed talent, including an Assistant Director who advanced to Store Director.
• Led special projects in Wakefield and Waltham locations.

General Manager / Sales Director - Verizon, HWC - Canton, MA

(2018-09 - 2022-12)

Directed store operations and sales growth, achieving consistent year-over-year gains.

• Built and mentored a team with four employees promoted into senior leadership.
• Oversaw budgets, KPIs, merchandising, inventory, and Salesforce CRM adoption.
• Earned 'Best in Customer Service' and 'Heart of a Champion' awards (2022).
• Selected to relocate from CT to MA for special expansion projects.

District Product Director - Stop & Shop, District 328 - NY & NJ

(2008-02 - 2018-07)

Supervised Meat & Seafood operations across 17 stores with 2,000+ associates.

• Managed operations, merchandising, training, and product transfers, achieving strong gross profit performance.
• Led store openings, remodels, and grand re-openings.
• Directed specialty conversion projects as project manager.

Assistant Executive Director - Above the Clouds - Norwood, MA

(2023-01 - 2024-01)

Organized 'dream flight' days for children, supporting administrative functions and event execution.

Volunteer Firefighter/EMT - Kent Volunteer Fire Department - CT

(2017-01 - 2019-01)

Supported fire and EMS operations, ensuring community safety and emergency response.

High School Diploma - New Milford High School (2008-01)