TheClassicHam

Retail and telecommunications leader with multi-location management experience, experience with mobile phones, consumer electronics, device setup, troubleshooting, and a track record of driving sales growth, improving operational performance, and developing high-performing teams. Experienced in store operations, KPI analysis, recruiting, and coaching. Known for building strong customer experiences while consistently exceeding sales and operational targets.

Strong knowledge with Microsoft Office and PC software and hardware.

Store Manager - Prime Communications - Boerne, TX

(2025-11)

• Lead daily store operations including staffing, inventory control, scheduling, and reporting.
• Drive high-impact customer experiences that increase loyalty and repeat traffic.
• Analyze performance metrics to consistently exceed monthly and quarterly sales goals.
• Coach and mentor team members to improve KPIs and retention.
• Achieved premium product sales growth exceeding 26% year-over-year.

District Manager - Prime Communications - San Antonio, TX / Denver, CO

(2023-08 - 2025-10)

• Oversaw multiple retail locations and ensure alignment with corporate sales and service targets.
• Managed regional sales performance, operational logistics, and staffing metrics.
• Reduced labor inefficiencies by improving scheduling and overtime management.
• Conducted monthly inventory audits and maintained 100% compliance with loss prevention standards.
• Led recruiting and hiring for multiple locations using skill-based candidate assessments.

Store Manager - Prime Communications - Marble Falls / Leander / Round Rock, TX

(2021-08 - 2023-07)

• Managed full retail store operations including inventory, scheduling, reporting, and merchandising.
• Exceeded monthly and quarterly sales quotas through data-driven sales strategies.
• Mentored sales staff and improved team KPI performance and retention.
• Delivered premium sales growth exceeding 110% YoY during peak 2022–2023 sales periods.

Assistant Store Manager - Prime Communications - Bee Cave, TX

(2020-12 - 2021-07)

• Supported daily operations and assisted in closing high-value sales.
• Handled escalated customer issues and ensured excellent service resolution.
• Maintained merchandising and brand presentation standards.

Retail Sales Consultant - Prime Communications - Marble Falls, TX

(2020-01 - 2020-12)

• Consistently exceeded individual sales quotas across AT&T product lines.
• Provided customer service including device setup, troubleshooting, and billing support.
• Supported inventory management and merchandising execution.

High School Diploma - Anatomy and Medicine - Marble Falls High School