Jason Darrow

IT Delivery Manager with experience leading multi-million-dollar technology programs within financial services industry. Deliver complex, cross-functional initiatives across 30+ application groups, managing budgets from $250K to $3M, and directing high-performing onshore and offshore teams. Skilled at translating business strategy into executable technology solutions, driving projects from concept through implementation.

Hands-on experience developing AI-powered solutions using Python, Claude, and Grok to automate, enhance decision-making, and leverage emerging technologies to drive business value.

IT Delivery Manager at VOYA FINANCIAL (2018-01 – 2026-06)

Delivered business-prioritized IT programs across the Retirement Services and Wealth Solutions portfolios. Led blended vendor and FTE teams, onshore and offshore, from intake through production deployment. Coordinated delivery across 30+ cross-functional application teams (development, QA, business, architecture, and vendor partners) in a matrixed environment. Reported to Associate Vice President.

• Delivered RetireReady to production for 200+ advisors, standing up the capability with no internal engineering team by coordinating infrastructure, business, and vendor partners directly.
• Directed end-to-end delivery through technical governance and compliance frameworks (TPRA, SaaS, IT governance), managing vendor dependencies, CMDB and change management processes, CAB approvals, and seamless go-live execution.
• Delivered multiple high-visibility releases on time and on budget across Wealth Solutions and Specialized / Purpose-Built platforms, including City of San Francisco, Automatic Account Realignment (Secure 2.0), MEP / PEP plan setup, SSgA Incomewise, and OneAmerica product builds.
• Led budget forecasting and estimation for new project proposals using application-team input and historical delivery data, advancing initiatives through IT Intake with funding ranging from $250K to $3M.
• Mitigated complex release risk by defining Day 1 vs. Day 2 scope and funding change controls, enabling a structured phased rollout instead of an all-or-nothing release approach.
• Executed 8+ Retirement and Wealth Solutions initiatives in a single year, delivering projects on time and within budget while navigating evolving requirements and heavy vendor coordination.

IT Service Delivery Consultant at BANK OF AMERICA (2012-01 – 2018-12)

Served as Application Manager for financial and regulatory applications across multiple lines of business. Led teams of business analysts and developers.

• Supported Data Management applications for regulatory compliance using Agile methodologies, providing critical metadata insights that helped business leaders identify redundant data capture and storage processes, improve data quality, and enhance governance across commercial banking operations.
• Supervised a 14-member team of business analysts and developers, making hiring decisions that improved team performance and delivery consistency.
• Functioned as Application Manager for the Client and Account Closure Orchestration portal supporting 8 lines of business and 5 regulatory groups.
• Facilitated annual planning sessions with business partners and delivered projects from $250K to $1.5M.

Technical Project Team Manager at BANK OF AMERICA (2008-01 – 2012-12)

• Delivered Client Onboarding and Know Your Customer (KYC) initiatives, including document management and front-end portal solutions.
• Implemented new front-end portals, streamlining business processes and improved operational efficiency.

Lead Application Developer / Technical Lead at BANK OF AMERICA (2001-01 – 2008-12)

• Architect, Designer, and Developer for an aircraft residual calculator, supporting $1.2B in business.
• Technical Team Leader for the corporate leasing site supporting $32B in managed assets.
• Led Computer Information Security assessments across all Leasing line-of-businesses.

Full Stack Web Developer at CLICKTOLEARN.COM

Master of Science (MS) in Information Systems – Bentley College

Bachelor of Science (BS) in Management Information Systems – Northeastern University