Jason Mangano

Compassionate and dedicated customer service professional with nearly 20 years of experience in high-volume retail, hospitality, and entertainment environments. Proven leader in management, team training, scheduling, and driving sales/performance goals. Excelled in fast-paced, guest-focused settings including theme parks, immersive experiences, and seasonal retail.

Brings exceptional time management, top-tier customer engagement skills, and over 30 years of theatrical performance, directing, and choreography expertise—ideal for creating memorable guest experiences.

Lead Supervisor-Guest Arrivals - Aquatica - Orlando, FL

(2026)

• Lead Supervisor for Guest Arrivals, encompassing Parking, Entrance Ops and Guest Relations
• Daily handling of guests and team members alike, working with schedules, time management, cash handling duties and assignments
• Trainer for orientation and OJT. Has trained multiple classes and has trained one on one other supervisors as well

Performer - Netflix House - King of Prussia, PA

(2025 - 2026)

• Served on the opening team for the flagship Netflix House Pennsylvania location, delivering immersive character performances in Wednesday and One Piece experiences.
• Engaged thousands of fans through interactive, story-driven activations, ensuring high-energy, positive, and safe guest interactions in a brand-new, high-traffic entertainment venue.
• Collaborated with cross-functional teams to maintain show quality, adapt to daily scripts/changes, and uphold Netflix's premium brand standards.

VIP Tour Guide (Part-Time) - Universal Orlando Resort - Orlando, FL

(2022 - 2025)

• Planned and executed personalized, full-day VIP tours for families and groups, delivering exceptional hospitality and insider knowledge across the resort.
• Contributed to the opening team for Epic Universe, supporting seamless launch operations and guest satisfaction in a dynamic, expanding environment.

Café Manager - Barnes & Noble - Orange Blossom Trail, Orlando, FL

(2021 - 2021)

• Transferred into leadership role and quickly elevated café performance, consistently meeting and exceeding daily sales goals through targeted merchandising, inventory control, and team motivation.
• Partnered with general managers on scheduling, ordering, and visual merchandising to optimize operations and customer flow.
• Demonstrated strong proficiency in customer service, POS systems, inventory management, and vendor coordination.

Bookseller / Certified Trainer - Barnes & Noble - Deptford, NJ

(2018 - 2021)

• Delivered outstanding customer service on the book floor while cross-trained as a café barista; handled cash register operations, stock receiving, and front-line guest assistance.
• Served as a certified trainer, onboarding and coaching new hires across multiple departments to ensure consistent service standards and operational efficiency.

Bookseller / Certified Trainer - Barnes & Noble - Deptford, NJ

(2007 - 2008)

Store Manager (Seasonal) - Hickory Farms - Moorestown, NJ

(2010 - 2016)

• Managed high-performing seasonal kiosk, consistently ranking among the top 5 stores in the district through aggressive sales strategies and exceptional guest engagement.
• Led scheduling, training, and development of new associates, fostering a motivated team that achieved strong seasonal revenue targets.

Attractions Host / Character Attendant / Parade Driver - Walt Disney World Resort - Orlando, FL

(2005 - 2016)

• Provided engaging guest experiences across multiple attractions (Jungle Cruise, Pirates of the Caribbean, Magic Carpets of Aladdin) as an Attractions Host.
• Transitioned to Entertainment division (2013–2016), supporting character meet-and-greets as a Character Attendant and operating parade vehicles with precision and safety focus.
• Maintained high standards of guest service, crowd management, and show integrity in one of the world's most demanding hospitality environments.

Associate - Old Navy - Cherry Hill, NJ

(2006 - 2008)

• Managed merchandise stocking, folding, fitting room maintenance, and cash register operations while supporting stockroom efficiency.
• Received training in visual merchandising and inventory processes, contributing to smooth store operations and positive shopping experience