Lead Supervisor-Guest Arrivals - Aquatica - Orlando, FL
(2026)
- Lead Supervisor for Guest Arrivals, encompassing Parking, Entrance Ops and Guest Relations
- Daily handling of guests and team members alike, working with schedules, time management, cash handling duties and assignments
- Trainer for orientation and OJT. Has trained multiple classes and has trained one on one other supervisors as well
Performer - Netflix House - King of Prussia, PA
(2025 - 2026)
- Served on the opening team for the flagship Netflix House Pennsylvania location, delivering immersive character performances in Wednesday and One Piece experiences.
- Engaged thousands of fans through interactive, story-driven activations, ensuring high-energy, positive, and safe guest interactions in a brand-new, high-traffic entertainment venue.
- Collaborated with cross-functional teams to maintain show quality, adapt to daily scripts/changes, and uphold Netflix's premium brand standards.
VIP Tour Guide (Part-Time) - Universal Orlando Resort - Orlando, FL
(2022 - 2025)
- Planned and executed personalized, full-day VIP tours for families and groups, delivering exceptional hospitality and insider knowledge across the resort.
- Contributed to the opening team for Epic Universe, supporting seamless launch operations and guest satisfaction in a dynamic, expanding environment.
Café Manager - Barnes & Noble - Orange Blossom Trail, Orlando, FL
(2021 - 2021)
- Transferred into leadership role and quickly elevated café performance, consistently meeting and exceeding daily sales goals through targeted merchandising, inventory control, and team motivation.
- Partnered with general managers on scheduling, ordering, and visual merchandising to optimize operations and customer flow.
- Demonstrated strong proficiency in customer service, POS systems, inventory management, and vendor coordination.
Bookseller / Certified Trainer - Barnes & Noble - Deptford, NJ
(2018 - 2021)
- Delivered outstanding customer service on the book floor while cross-trained as a café barista; handled cash register operations, stock receiving, and front-line guest assistance.
- Served as a certified trainer, onboarding and coaching new hires across multiple departments to ensure consistent service standards and operational efficiency.
Bookseller / Certified Trainer - Barnes & Noble - Deptford, NJ
(2007 - 2008)
Store Manager (Seasonal) - Hickory Farms - Moorestown, NJ
(2010 - 2016)
- Managed high-performing seasonal kiosk, consistently ranking among the top 5 stores in the district through aggressive sales strategies and exceptional guest engagement.
- Led scheduling, training, and development of new associates, fostering a motivated team that achieved strong seasonal revenue targets.
Attractions Host / Character Attendant / Parade Driver - Walt Disney World Resort - Orlando, FL
(2005 - 2016)
- Provided engaging guest experiences across multiple attractions (Jungle Cruise, Pirates of the Caribbean, Magic Carpets of Aladdin) as an Attractions Host.
- Transitioned to Entertainment division (2013–2016), supporting character meet-and-greets as a Character Attendant and operating parade vehicles with precision and safety focus.
- Maintained high standards of guest service, crowd management, and show integrity in one of the world's most demanding hospitality environments.
Associate - Old Navy - Cherry Hill, NJ
(2006 - 2008)
- Managed merchandise stocking, folding, fitting room maintenance, and cash register operations while supporting stockroom efficiency.
- Received training in visual merchandising and inventory processes, contributing to smooth store operations and positive shopping experience
