Guest Experience Specialist - BOB'S DISCOUNT FURNITURE - Cincinnati, OH
(2024-10 - 2025-12)
- Ranked as a top-tier producer by generating $1.2M in annual revenue (FY2025), consistently averaging $100K/month through high-volume lead conversion and consultative sales techniques.
- Selected for the "Best of Bob's" elite sales circle, an honor awarded to the top percentage of the national sales force based on total delivered volume and excellence in customer-facing performance metrics.
- Optimized account value by maintaining a 100% attachment rate for premium protectors and a 75% warranty attachment score, demonstrating a mastery of upselling and protecting company profit margins.
- Managed remote client relationships via phone and text to navigate the full sales cycle, from initial discovery to coordinating complex logistics, delivery configurations, and post-sale support.
- Maintained a 90%+ Customer Satisfaction Rating by conducting professional needs-based assessments, ensuring product solutions precisely matched client requirements and lifestyle constraints.
- Streamlined the end-to-end fulfillment process, overseeing the accurate scheduling and execution of orders to ensure 100% precision in delivery timelines and product specifications.
Inside Sales Representative - STRATEGIC VALUE PUBLISHING - Cincinnati, OH
(2024-05 - 2024-09)
- Executed strategic sales calls to identify client needs and offer tailored advertising solutions, increasing client satisfaction and retention.
- Consistently exceeded sales targets by effectively pitching advertising opportunities, understanding client goals, and closing deals over the phone.
- Built a robust network of business contacts nationwide, fostering partnerships.
- Developed and maintained strong relationships with business owners and decision-makers across various industries through proactive and professional phone communication.
- Leveraged CRM tools to track interactions, follow up on leads, and ensure timely communication, contributing to high client engagement and loyalty.
Unit Clerk / Coordinator - ASSURANCE HEALTH CINCINNATI - Cincinnati, OH
(2021-09 - 2024-05)
- Assist patients and visitors in locating specific departments and services and keep them updated on the status of procedures and referral appointments.
- Ensure seamless flow of work on the busy 28-bed unit.
- Train more than 20 unit clerks, nurses, and medical assistants on the unit's computer system and workflow procedures.
- Manage patient records verifying that all paperwork, lab work, and referrals were properly documented.
- Coordinated patient care with other departments, lab orders, and prepared discharge paperwork.
- Coordinated specialist visits, transportation, and lab collections for several patients.
- Supervised ordering, acquisition, maintenance, and return of supplies.
- Maintained all unit patient records.
District Manager/ Financial Representative - Primerica Financial Services - Cincinnati, Ohio
(2023-03 - 2023-11)
- Built and maintained strong client relationships, effectively addressing client inquiries, resolving issues, and providing exceptional customer service.
- Conducted thorough financial analysis and provided tailored investment advice to clients based on their financial goals, risk tolerance, and investment preferences.
- Utilized advanced financial software and tools to track investments, generate reports, and analyze portfolio performance.
- Maintained accurate and up-to-date records of scheduled meetings, ensuring the availability of pertinent information and documentation for reference and future follow-ups.
- Prioritized confidentiality and discretion in handling sensitive information, maintaining strict privacy protocols while scheduling client meetings.
- Proven ability to collaborate closely with hiring managers and cross-functional teams to identify talent needs, establish hiring strategies, and facilitate effective onboarding processes.
Operations Management - United Parcel Service - Richwood, Ky
(2019-09 - 2020-06)
- Facilitated opening and developing operations for the largest UPS automated facility in the world.
- Developed processes, goals, and policies to improve operation workflow continually.
- Coordinated 10s of employees to operate in a brand-new automated facility.
- Attended daily management meetings, problem management, relevant meetings, and conferences.
