Jason Mercado, DSL

Operations, Logistics, and Digital Transformation Leader with 26+ years of experience leading large-scale logistics, transportation, supply chain, and operational organizations across government, defense, aerospace, and multinational environments. Proven record of improving operational performance, reducing costs, increasing productivity, and delivering innovative technology solutions that modernize business processes and enhance decision-making. Experienced in workforce management, process improvement, KPI development, budget oversight, inventory control, Power Platform architecture, and cross-functional operations.

Holds

Master's Degrees in Operational Studies and Organizational Leadership. Currently supporting mission-critical logistics operations at NASA Johnson Space Center while driving digital transformation initiatives, including the development of ROBIT, an enterprise automation platform that increased division productivity by more than 90%.

NASA Fellow | Power Platform Architect – ROBIT System - NASA - National Aeronautics and Space Administration - Lyndon B. Johnson Space Center, Houston, TX

• Served as the Power Platform architect for the Resource Ordering and Budget Integration Tool (ROBIT), designing the end-to-end system architecture across Power Apps, Power Automate, SharePoint Lists, approval workflows, budget tracking, transaction logging, dashboards, and automated notifications.
• Built ROBIT as a no-cost enterprise logistics and budget integration platform that replaced manual spreadsheet-based processes, reduced request processing from 24–48 hours to near real-time, improved budget visibility, and increased logistics division productivity by more than 93%.
• Integrated logistics, supply, procurement, budget, and customer workflows into a single digital platform, enabling standardized request submission, real-time status tracking, line-item management, budget drawdown, and leadership reporting.

Chief, Special Projects (Operations & Program Management) - U.S. Army North (5th Army) - Joint Base San Antonio, TX

(2024-03 - 2026-02)

• Led cross-functional operations supporting a three-star headquarters responsible for homeland defense, disaster response, and national security operations.
• Directed operational planning, resource allocation, and performance management efforts across multiple organizations and federal agencies.
• Managed high-priority projects requiring coordination among logistics, facilities, operations, and external stakeholders.
• Developed operational metrics, performance reporting systems, and executive dashboards to support organizational decision-making.
• Identified and implemented process improvements that increased organizational efficiency, accountability, and operational readiness.

Deputy Director Logistics (J-4) - U.S. Special Operations Command Central (SOCCENT) - Doha, Qatar

(2022-11 - 2023-02)

• Directed regional logistics strategy and operational sustainment across Central and South Asia.
• Established supply networks supporting distributed teams operating in high-risk and resource-constrained environments.
• Coordinated multinational partners and joint task forces to maintain operational readiness and supply chain continuity.
• Enabled mission success through strategic logistics planning, risk mitigation, and rapid resource deployment.

Executive Officer - U.S. Army North (5th Army) - Joint Base San Antonio

(2021-05 - 2022-11)

• Served as second-in-command for a headquarters organization supporting enterprise operations, logistics, facilities, and administrative functions.
• Led workforce management initiatives focused on productivity, accountability, and operational performance.
• Coordinated execution of strategic priorities across multiple departments and stakeholder groups.
• Managed facility operations, compliance programs, infrastructure projects, and resource planning activities.
• Developed performance measurement systems and operational reporting processes supporting senior leadership decision-making.

Chief, Theater Security Cooperation Logistics-Mexico/Joint Logistics Operations Cell - U.S. Army North (5th Army) - Joint Base San Antonio

(2019-05 - 2020-09)

• Led regional logistics coordination and supply chain planning supporting bilateral security cooperation programs.
• Directed logistics operations enabling multinational training exercises and operational deployments.
• Coordinated cross-border logistics activities across joint forces, partner nations, and government agencies.
• Strengthened regional operational readiness through integrated supply chain management and sustainment planning.

Chief of Staff, Police Institutional Advisory Team (PIAT)/ Senior Logistics Officer - NATO - Kabul Province, Afghanistan

(2018-11 - 2019-05)

• Led multinational advisory teams supporting organizational development and operational capacity building.
• Directed logistics and operational support in complex multinational environments.
• Coordinated international partners to support institutional reform and program implementation initiatives.
• Managed cross-functional teams and operations in high-risk operational theaters.

Deputy Director, Admin and Logistics Cell (ALOC) - U.S. Army North (5th Army) - Joint Base San Antonio

(2018-04 - 2018-11)

• Led logistics operations supporting FEMA disaster response efforts during Hurricane Maria.
• Designed and managed large-scale distribution networks supporting high-volume humanitarian supply operations across Puerto Rico.
• Coordinated transportation, warehousing, inventory management, and supply chain activities across multiple agencies.
• Improved supply throughput, delivery timelines, and resource allocation through process optimization and demand forecasting.
• Directed cross-functional teams operating in dynamic, high-pressure environments requiring rapid decision-making and execution.

Aid de Camp to the Commanding General - Task Force 51 - Joint Base San Antonio

(2017-04 - 2018-04)

• Served as principal executive advisor and operations coordinator to a senior general officer leading homeland defense and national disaster response mission.
• Managed executive operations, strategic communications, and decision-support processes across joint military organizations, federal agencies, and interagency partners.
• Coordinated high-level engagements, operational planning, and mission synchronization supporting Defense Support of Civil Authorities (DSCA) operations.
• Integrated cross-functional teams to ensure alignment between strategic priorities, logistics operations, and organizational performance objectives.
• Provided senior leader situational awareness through data analysis, operational reporting, and strategic planning support.

Commander - U.S. Army Installation Management Command - Joint Base San Antonio

(2015-12 - 2017-02)

• Led a geographically dispersed workforce of more than 550 military and civilian personnel across seven operational units.
• Managed a multimillion-dollar operational budget supporting global logistics, travel, transportation, and mission support activities.
• Directed workforce planning, staffing, performance management, training, and leadership development initiatives.
• Established performance metrics and accountability systems that improved operational efficiency and mission execution.
• Oversaw inventory management, supply chain operations, transportation coordination, and resource allocation across multiple locations.
• Ensured compliance with organizational policies, safety standards, and regulatory requirements.

Director of Logistics (S-4) - U.S. Army South - Joint Base San Antonio

(2015-06 - 2015-11)

• Directed logistics planning and regional supply chain operations across Latin America and the Caribbean.
• Coordinated sustainment operations for multinational exercises and security cooperation programs.
• Integrated logistics support across joint forces, partner nations, and government organizations.

Aid de Camp to the Deputy Commanding General/ Training and Exercise Planner - U.S. Army South - Joint Base San Antonio

(2014-08 - 2015-06)

• Served as executive operations officer and principal aide to the Deputy Commanding General responsible for military operations across Latin America and the Caribbean.
• Coordinated senior leader engagements, strategic communications, and operational planning across joint military organizations, partner nations, and U.S. government agencies.
• Planned and synchronized multinational training exercises and security cooperation programs designed to strengthen regional operational readiness and interoperability.
• Integrated logistics planning, transportation coordination, and operational support requirements for large-scale regional exercises and partner engagements.
• Provided decision-support analysis and operational reporting to senior leadership to support strategic planning and enterprise mission execution.

Master of Arts - Operational Studies - Western Hemisphere of Security Cooperation (WHINSEC) (2022)

Master of Arts - Organizational Leadership - Regent University (2022)

Bachelor of Arts - Justice Administration - Hawai'i Pacific University (2010)