Jason Phan

Results-driven administrative professional with a proven track record at Synergy Home Care, excelling in schedule management and client communication. Demonstrated adaptability and problem-solving skills while utilizing AxisCare and Excel to optimize caregiver assignments, ensuring high-quality care and satisfaction. Committed to enhancing operational efficiency and team collaboration.

Administrative assistant & Scheduler - Synergy Home Care - OKC, OK

(2025-06)

• Managed daily and weekly caregiver schedules using AxisCare scheduling software
• Matched caregivers with clients based on skills, availability, and care needs
• Coordinated last-minute schedule changes, ensuring all shifts were consistently staffed
• Facilitated communication among clients, caregivers, and office staff to support quality care delivery
• Tracked hours, availability, and scheduling data using Microsoft Excel to maintain accurate records
• Maintained accurate records and supported compliance with agency policies and state guidelines

Online Store pickup member - Walmart - Yukon, OK

(2020-09 - 2025-06)

• Provided exceptional support to customers by ensuring timely and accurate fulfillment of their orders.
• Processed and entered orders efficiently, ensuring prompt delivery to customers.
• Resolved customer issues with fulfillment services and procedures, effectively improving service reliability and customer trust.
• Communicated proactively with customers, updating them on order status and promptly addressing concerns to enhance customer experience.
• Ensured accuracy and quality in fulfillment processes through meticulous attention to detail, contributing to overall operational excellence.
• Consistently met and exceeded productivity and quality standards, resulting in high levels of customer satisfaction.

Cashier team member - Academy - Oklahoma City, OK

(2018-12 - 2020-07)

• Provided exceptional customer service and ensured positive experiences for patrons in a fast-paced retail environment.
• Operated cash register, processed transactions accurately, and ensured cleanliness and organization of workspace to enhance customer experience.
• Counted and reconciled cash at end of shift, ensuring accuracy and security of financial transactions to uphold trust and accountability.
• Demonstrated strong work ethic, attention to detail, and commitment to customer satisfaction, contributing to a positive shopping environment.

Footwear team member - Academy - Yukon

(2017-11 - 2018-12)

• Delivered exceptional customer service and footwear knowledge as Sales Associate in shoe department for over a year.
• Guided customers in selecting suitable footwear, resolving queries, and enhancing overall shopping experience.
• Organized department by updating pricing and properly displaying merchandise after closing, ensuring a welcoming environment.

B.B.A - Management Information Systems - University of Central Oklahoma (2024-10)

Associate's - Oklahoma State University Oklahoma City (2020-05)

High School Diploma - Yukon High School (2017-05)