Bren Williams

Results-driven healthcare administration professional with over 30 years of experience across clinical and administrative healthcare settings. Proven success in office operations, care coordination support, regulatory compliance, budget oversight, and process improvement, with a strong ability to enhance efficiency, support teams, and contribute to high-quality patient-centered services.

Case Management Assistant - Gila River Health Care - Sacaton, Arizona

(2025-08 - 2026-06)

• Assist Case Managers in developing and carrying out patient care plans
• Assist patients/members with community resources and services
• Prior authorization approval processing for DME supplies
• Work closely with DME providers
• Working with AHCCCS and utilizing their systems to add approved prior authorizations for DME providers
• Updating patient caseload, records, and files
• Verifying new members to TALTCS and updating information in NextGen
• Uploading patient records into NextGen
• Maintaining regulatory and confidentiality compliance
• Adhere to HIPAA standards and ensure patient confidentiality
• Process administrative travel requests for the department
• Inventory and ordering supplies for the department
• Assist department administrator with administrative duties
• Community outreach efforts
• Data entry
• Documentation into patient records in NextGen
• Uploading documents into patient records in NextGen
• Payroll/timecard

Office Coordinator - Gila River Health Care - Sacaton, Arizona

(2024-01 - 2025-08)

Case Management (1/2024 to 8/2025); Life Center (9/2020 to 1/2024)

• Maintains accurate knowledge of services provided within the department
• Ensuring accurate record-keeping on all purchases within the department
• Maintain accurate record-keeping of expense reports and binders for Life Center
• Clerical duties include answering the telephone, taking messages, receiving and distributing mail and electronic correspondence, record keeping, completing and submitting documents
• Ordering of office and medical supplies
• Ensure that all department office locations have available supplies
• Ensure accurate and timely payroll entries – Kronos/UKG
• Supervise office support team
• Ensure contract employee payments are current
• Review and process vendor invoices
• Maintain budgetary records on a regular basis
• Coordinating calendars and arranging for meetings and events
• Create meeting agendas and complete meeting minutes
• Assist Life Center staff with travel arrangements
• Assist with special projects
• Creating Standard Operating Procedures for the Office Support team
• New employee reference manual – create and update as needed
• New manager reference manual processes – create and update as needed
• Arrange and coordinate interviews for open positions within the department

Department Support Assistant - Gila River Health Care - Chandler, Arizona

(2018-06 - 2020-09)

Life Center

• Ordering office supplies, ordering medical supplies, ordering program incentives
• Preparing travel requests for Life Center staff
• Fleet monthly statements, Fry's monthly statements, and MasterCard monthly statements
• Arranging catering services for meetings, working closely with other departments
• Schedule appointments and manage the calendar by prioritizing, organizing, and arranging projects
• Prepare a variety of correspondence, reports, and manuals
• Maintains department budget records
• Prepare requisitions and track monthly financial activity
• Plans, organizes, and maintains all records, materials, references, and manuals
• Prepare agendas, assemble, and organize materials for meetings
• Schedule and coordinate interviews

Medical Assistant/ER Technician - Gila River Health Care - Sacaton, Arizona

(2009-07 - 2018-06)

Medical Assistant (7/2009 – 6/2018); ER Technician (8/2017 – 6/2018)

• Assisting providers with minor procedures, setting up sterile fields for minor procedures, splinting, patient vitals, assisting with trauma, wound care, ear lavage, SVN treatments, D/C IVs, and urine catheter placement
• Attend to chronic and acute patient needs
• EKGs
• Blood draws
• Answering call lights for patient needs
• Stocking exam rooms, disinfecting exam rooms

Medical Assistant/Medical Office Assistant/Patient Care Technician II (PRN) - Scottsdale Healthcare/Honor Health - Scottsdale, Arizona

(2011-12 - 2017-08)

• Caring for individuals who are sick or injured
• Taking patient vitals, drawing blood, blood glucose, collecting specimens, bladder scanning, EKGs, orthostatic vitals
• Transporting patients
• Documenting in the electronic chart
• Answering call lights for patient needs
• Assist patients with eating, personal hygiene, and grooming, assist getting in/out of bed or chair, assisting to the restroom, assisting with bathing
• Assist doctors and nurses with minor procedures, giving injections, SVN treatments
• Patient flow management
• Calling in patient prescriptions
• Schedule patient appointments and collect copayments

Medical Assistant/Scheduler - SEVG - Chandler, Arizona

(2004-09 - 2006-10)

• Checking patients in and out
• Scheduling procedures – upper endoscopy and colonoscopy
• Coordinating schedule for physicians between facilities
• Scheduling office appointments
• Preparing and setting up for flex sigmoidoscopy
• Calling patients with results
• Giving procedure preparation instructions
• Filing
• Documentation
• Patient vitals

Medical Assistant - Derek Braun, MD - Phoenix, Arizona

(2000-02 - 2004-07)

• Taking patient vitals
• PFT's
• EKG's
• Sterilizing instruments
• Patient flow management
• Preparing exam rooms
• Assisting during minor procedures
• Blood draws, injections, urinalysis, documentation
• Check patients in and out
• Collect copayments
• Scheduling appointments
• Ordering supplies
• Prior authorizations and referrals
• Call in prescriptions

Medical Assistant - North Country Community Health Center - Flagstaff, Arizona

(1996-01 - 2000-12)

• Patient vitals
• EKGs, injections, blood draws, UAs
• Wound care
• Sterilizing instruments
• Patient flow management
• Preparing exam rooms
• Assist with minor office procedures
• Documentation
• Referrals and prior authorizations
• Check patients in and out, collect copayments
• Schedule appointments
• Stocking rooms
• Calling in prescriptions

Master's - Public Administration with emphasis in Healthcare Management - Grand Canyon University (2025-02 - 2026-10)

Bachelor's degree - Interdisciplinary Studies - Strategic Leadership - Northern Arizona University (2023-12)

Associate of Applied Science degree - Health Services Management - Gateway Community College (2020-12)

Associate of Arts degree - Gateway Community College (2020-12)

Nursing Assistant certificate - Coconino Community College (1998-01)

Medical Assistant Diploma/Certification - The Bryman School (1994-08)