Jason Romero
Shift Supervisor
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About
Experienced customer service and operations professional with 20+ years of progressive experience in management, customer service, accounts receivable, collections, and retail operations. Proven track record of leading teams, improving operational processes, exceeding performance goals, and delivering exceptional customer service. Skilled in cash management, account reconciliation, collections, employee training and development, performance management, credit analysis, and day-to-day business operations.
Recognized for reducing DSO, increasing productivity and sales, streamlining processes, and building strong customer and employee relationships. Adaptable, dependable, and results-driven with a strong ability to lead teams and manage multiple priorities in fast-paced environments.
Experience
Shift Supervisor - CVS Health - Burbank, CA
(2025-04 - 2025-11)
I started as a cashier, moved to working overnight to unload the products onto the sales floor. After two to three weeks I was promoted to a Shift Supervisor. As a supervisor I am in charge of counting the money in all registers in the pharmacy and store a when I am scheduled to close.
The end of day totals must meet all of CVS's guidelines in order to successfully close out the say. I am charged with ensuring all employees follow all rules and duties that are handed down from store management while keeping focus on customer satisfaction every day.
Customer Service Representative - U-Haul of Sun-Valley - Sun Valley, CA
(2019-07 - 2025-03)
Provide exceptional customer service, resolving customer inquiries and ensuring a positive rental experience I have successfully installed 8 trailer hitches, which is 3 more than the average of 5 per week.
- Help customers find what they are looking for so that I can recommend the best moving supplies or storage solutions for their moving needs.
- Educate all customers on all of U-Haul's products and services.
- Answer phone calls and prepare rental agreements/invoices for all that visit our location.
- Effectively accept returned rental equipment in a manner the meets all of U-Haul standards.
Accounts Receivable Agent - Air Menzies International - Los Angeles, CA
(2022-02 - 2024-09)
- I was able to reduce the DSO by 15% through proactive collection efforts.
- I streamlined month-end closing processes resulting in a 32% reduction in processing time.
- Responsible for all AR bank Cash and Credit-Card Reconciliations
- Assured that all ACH payments, checks, and cash received were posted daily
- Establishing credit limits based on D&B, and/or financial reports.
- Provided leadership with 13-week cashflow reporting.
- Performed Credit/debit memo reporting daily.
- Generated Open PL reporting daily.
Customer Service Manager - Montiff Inc - Hollywood, CA
(2018-06 - 2021-12)
Serviced over 150 accounts daily, ensuring high levels of customer satisfaction. Updated the order receiving process, leading to a 15% increase in daily orders volume. I managed the company website content, ensuring up-to- date product information with contributed to a 54% increase in online sales.
Collection Manager - Collection Technology Inc - Rancho Cucamonga, CA
(2003-06 - 2018-02)
I oversaw the day-to-day operations of six teams collecting on defaulted student loans throughout the United States. I developed and implemented strategies to exceed performance targets by setting a daily goal on top of the company's expectations to ensure the company was profitable. I was able to use my 9 years of collection knowledge to show and design procedures that increased production for the entire company.
As a manager I managed coaching, training, reviewing accounts, listening to calls, selecting and interviewing new hires, issuing disciplinary action forms, and terminations. I also worked directly with the Director of Collections to create key performance indicators that kept the company competitive on all contracts, including the Department of Education contract.
