Jay Reyna
Customer Service Professional
Talent
AlamoMember since August 9, 2026
Customer & Phone SupportCall center experienceResolving concerns calmly and professionally under pressureData & Records ManagementPoint-of-sale (POS) systemsCash and card transaction handlingWindowsTyping
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Customer & Phone SupportCall center experienceResolving concerns calmly and professionally under pressureData & Records ManagementPoint-of-sale (POS) systems
About
Dependable and personable customer service professional with hands-on call center and front-line customer support experience. Comfortable resolving customer concerns calmly and accurately, entering and maintaining records in computer systems, and staying organized during high-volume periods. Brings a calm, compassionate phone presence and strong attention to detail, with an interest in bringing dependable, empathetic service to a remote call center support role.
Experience
Crew Member at McDonald's (2025-10 – 2025-12)
- Greeted and assisted customers directly, resolving concerns calmly and professionally, even during high-pressure rush periods
- Operated the register and accurately processed cash and card transactions during high-volume shifts
- Maintained accuracy and organizational standards in a fast-paced environment, following procedures closely
- Worked collaboratively with team members to keep communication clear and service efficient
Education
High School Diploma in Business Focus – James Pace Early College High School (2026)
Skills
Customer Service Professional
