Andrew Williams

Dedicated and customer-focused professional with 11+ years of experience in the hospitality industry, including nine years as a Guest Service Representative at a 400-room dual-branded Marriott property (Courtyard & Residence Inn LA Live). Proven expertise in front office operations, guest relations, and team collaboration with a track record of enhancing guest satisfaction and driving service excellence. Currently expanding expertise as a Realtor, leveraging strong interpersonal, communication, and analytical skills to build client relationships and deliver exceptional experiences.

Seeking to continue advancing within the hospitality and service industry in a leadership or client-facing role.

Realtor - Self-Employed - Los Angeles, CA

(2022)

• Assist clients in buying, selling, and renting residential properties, providing market insights and tailored recommendations.
• Manage negotiations, contracts, and transactions with attention to detail and strong client advocacy.
• Build and maintain long-term client relationships, applying hospitality-driven customer service to real estate.

Guest Service Representative - Marriott International – Courtyard & Residence Inn LA Live - Los Angeles, CA (400 rooms)

(2014)

• Deliver exceptional guest service in a fast-paced, high-volume environment serving business and leisure travelers.
• Resolve guest concerns promptly and professionally, ensuring positive experiences and repeat stays.
• Collaborate with front office and hotel operations teams to maintain seamless check-in/check-out processes.
• Recognized for strong problem-solving abilities, team support, and dedication to guest satisfaction.

Front Office Supervisor - The Bidwell (formerly Portland Marriott City Center) - Portland, OR

(2011 - 2014)

• Supervised daily front office operations, including check-in, check-out, and guest services.
• Trained and mentored front desk associates, improving service standards and operational efficiency.
• Managed guest inquiries, complaints, and special requests, achieving consistently high satisfaction ratings.

[Bachelor’s Degree or Relevant Coursework] - [University Name]