Jayla Castro

Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgement in balancing customer, employee, and company objectives.

Customer Service Manager at Earthwise Pet - Rancho Cucamonga (2023-10 – 2025-04)

• handling employee issues
• bank deposits
• making schedule for all employees
• handling customer issues and requests
• opening & closing the store
• receiving shipments and handling them
• special ordering items that are low or out of stock
• handling all documents for the store and communicating with HR & IT

Dog Trainer / Dog Walker at Personal - Rancho Cucamonga, CA (2019-01 – Present)

• Utilized positive reinforcement techniques to encourage desirable behaviors in dogs.
• Taught basic commands such as sit, stay, and come to dogs of all breeds and ages.
• Stayed up-to-date on new developments in canine behavior research and trends in the industry through continuing education courses and professional networking opportunities.
• Utilized positive reinforcement techniques while working with dogs in order to create an atmosphere of trust and respect between handler and pet.
• Performed initial assessments of dogs' behavior and temperament to tailor training methods effectively.
• Developed long-term relationships with clients and bonded with animals through regular contact.
• Cared for pets during owners' absences.
• Performed follow-up visits at client homes to assess success of training program implementation by owners.

Animal Foster at Angels and Paws Rescue - Rialto, California (2018-01 – 2020-04)

• took in animals that needed a foster home
• cared for and nursed back to health animals that needed help
• provided care for animals until adopted

GED – Options For Youth (2023-05 – 2023-05)