Jaylene Stavola

Medical billing Specialist with 6+ years of accounts receivable and customer service experience. Consistently worked down timely filings year over year with government insurances.

Senior Accounts Receivable Representative - Wheeler Clinic - Bristol, Connecticut

(2021-10)

• Resolved customer billing issues by researching and applying appropriate credit or debit adjustments.
• Processed incoming payments, applied them to the correct accounts, and issued receipts accordingly.
• Analyzed aging reports to identify delinquent accounts requiring follow-up action.
• Trained new staff members on Accounts Receivable procedures and policies.

Accounts Receivable Representative - Wheeler Clinic - Plainville, Connecticut

(2020-01 - 2021-10)

• Electronic submission of health insurance claims.
• Manually apply payments to client accounts.
• Effectively communicate inquiries with staff and clients, by phone or electronically.

Lead Customer Service Representative - Wheeler Clinic - New Britain, CT

(2019-07 - 2020-01)

• Managed key account service, providing exceptional support to foster loyalty and retention.
• Trained new employees on company customer service policies and service level standards.
• Routinely prepared and evaluated reports for company metrics.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Provided detailed monthly departmental reports and updates to senior management.

Customer Service Representative - Wheeler Clinic - New Britain, CT

(2018-07 - 2019-07)

• Reviewed account and service histories to identify trends and issues with insurance/benefit information.
• Consulted with customers to determine best methods to resolve service and billing issues.
• Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
• Worked with managers to develop service improvement initiatives for Quest Diagnostics.

High School Diploma - General Studies - New Britain High School (2014-06)