Jazmine Johnson

Highly skilled and detail-oriented professional with extensive experience in customer service, billing operations, and scheduling management. Proven track record in providing analytical and operational support within the energy sector, focusing on business planning, resource optimization, and performance monitoring. Demonstrates exceptional ability to manage and execute complex tasks, ensuring alignment with company goals, safety standards, and regulatory requirements.

Seeking to leverage expertise in a dynamic Work Week Manager or Business Analyst role.

Billing Specialist at Atlantic City Electric Company (2014-05 – Present)

• Review and resolve open work queues for accurate customer invoicing.
• Identify and correct billing discrepancies and unbilled cycles.
• Collaborate with functional groups to resolve billing issues.
• Provide support for customer billing inquiries and maintain compliance.
• Communicate potential issues and impacts with team and management.

Service Associate at Atlantic City Electric Company (2019-11 – 2020-06)

• Assist customers with account inquiries and provide accurate information.
• Process billing and payment transactions efficiently.
• Coordinate with different departments to resolve customer issues.
• Maintain accurate records and manage documentation.

Customer Service Roadside Assistance at AAA (2019-06 – 2020-06)

• Dispatched emergency services to vehicles in distress, managing both local and out-of-state incidents.
• Processed credit card and member billing transactions, ensuring accurate documentation.
• Assisted members by breaking down locations and providing clear, detailed instructions.
• Operated ACD telephone systems and resolved roadside assistance complaints.

Customer Service Representative at Best Buy (2016-08 – 2018-03)

• Managed customer returns and escalated issues, ensuring customer satisfaction.
• Handled multiple cash transactions and store operations, including store closures.
• Processed online orders and supported the Store Pick-Up department, managing heavy lifting when necessary.
• Handled store pick-up orders, including lifting items over 50 lbs, demonstrating physical endurance and customer service.
• Recycled materials from the customer service area, contributing to store sustainability efforts.
• Processed online orders efficiently, ensuring timely fulfillment and customer satisfaction.

Watch Associate at Macy's (2013-09 – 2014-05)

• Greeted and assisted customers, providing a welcoming and helpful shopping experience.
• Managed fitting rooms, ensuring they were tidy and available for customer use.
• Promoted Macy's Credit Cards, consistently meeting or exceeding sales goals.
• Maintained sales goals daily, contributing to the overall success of the store.

Server/Bartender at Spare Rib Express/Kegler's Sports Bar (2012-09 – 2013-05)

• Served as a hostess, seating guests efficiently and ensuring a pleasant dining experience.
• Worked as a server in both the restaurant and bar areas, providing high-quality customer service.
• Handled cashier duties, processing credit/debit transactions and managing cash with accuracy.
• Achieved ABC Certification in the State of Delaware, demonstrating expertise in alcohol service.

Tax Associate at R.E. Williams Tax Accountants Inc. (2012-01 – 2012-05)

• Inputted current and previous tax returns, ensuring accuracy and compliance with tax regulations.
• Scheduled clients for tax consultations, managing time effectively to meet client needs.
• Assisted returning customers with tax preparations, providing a seamless service experience.
• Managed data entry for tax returns and scheduled client consultations, ensuring timely tax preparation services.

Real Estate Scheduler at Eshowings (2010-01 – 2010-06)

• Scheduled appointments for realtors across five states, supporting over 500 real estate showings.
• Served as Senior Operator, scheduling appointments for realtors across five states for client showings.
• Coordinated schedules effectively, ensuring minimal conflicts and maximizing realtor efficiency.

Retail Associate at Yankee Candle (2009-11 – 2010-01)

• Provided sales support, handled cashier duties, and maintained store inventory.
• Worked as a sales associate, helping customers select products and providing product knowledge.
• Managed cashier duties, stocking shelves, and handling shipments, contributing to store operations.

Dispatcher at Appletree Answering Service (2009-03 – 2009-08)

• Operated phone lines, took messages, and dispatched service requests to appropriate departments.
• Answered phones and took messages for various clients.
• Coordinated service responses and managed dispatch operations.
• Provided timely and accurate information to clients and service teams.
• Ensured effective communication between clients and service providers.
• Managed call logs and maintained accurate records.

Collections Associate at Simms Associate (2009-02 – 2009-04)

• Contacted debtors to collect outstanding payments.
• Negotiated payment plans and managed account collections.
• Maintained detailed records of collection activities.
• Ensured compliance with collection regulations and company policies.
• Provided customer service and resolved account disputes.

Scheduler at RainSoft (2008-11 – 2009-02)

• Scheduled appointments and emergency work for field technicians.
• Managed client communication and appointment bookings.
• Coordinated repair and service schedules efficiently.
• Sold and repaired water systems, meeting customer needs.
• Provided administrative support to the scheduling team.

Receptionist at Multiple Alternative Program (2007-01 – 2007-05)

• Managed front desk operations, including answering phones and scheduling appointments.
• Assisted students and staff in a non-traditional school setting.
• Maintained accurate records and performed administrative tasks.
• Provided a welcoming environment for visitors and students.
• Supported educational initiatives and school activities.

Diploma in Business Technology – Paul M. Hodgson Vo-Tech High School (2004-08 – 2008-06)