Jean Gilbert

Assisted in the management of daily operations, ensuring smooth and efficient workflow Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times

Assistant Department Head - Floor & Decor - Garden City, NY

(2024-08 - 2026-05)

• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies

Tool world associate - Lowe's Home Improvement - Garden City, NY

(2023-10 - 2024-09)

• Processed customer transactions accurately and efficiently, handling cash, credit card, and mobile payments
• Provided exceptional customer service by greeting customers, answering questions, and resolving any issues or concerns
• Collaborated with the store manager on implementing strategies to improve overall efficiency at the checkout area

Receiving Associate - GardaWorld Security Services - West Hempstead, NY

(2023-02 - 2023-12)

• Received and inspected incoming shipments, verifying accuracy of contents and ensuring proper documentation
• Implemented quality control measures to ensure all received products met company standards
• Maintained a high level of attention to detail when inspecting incoming shipments for damage or defects
• Maintained accurate records of all received items including serial numbers, lot numbers.

Sales Specialist - Home Depot - Hempstead, NY

(2017-05 - 2023-06)

• Provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance Identified sales opportunities and acted on leads
• Assisted with receiving shipments, unpacking merchandise, stocking shelves, and conducting inventory counts as needed
• Resolved customer complaints promptly and satisfactorily, turning negative experiences into positive ones
• Utilized point-of-sale systems accurately to process transactions efficiently and maintain accurate sales records

Administrative Director - Keratin Lounge - New York, NY

(2014-07 - 2017-08)

• Increase sales of service and retail products
• Ensure all employee and company records are up to date and accurate
• Count retail products daily, send over inventory count daily to main office
• Book appointments, and pre-book after clients service
• Partnered with company managers to plan sales strategy

Sales Supervisor - Macy's - Bronx, NY

(2010-10 - 2014-12)

• Provided exceptional customer service
• Resolved register transaction issues
• Verified customer personal information
• Performed onsite, in-store retail sales, as well as online sales

Boatswain's Mate - U.S. Navy - Everett, WA

(2006-07 - 2010-07)

• Qualified line handler, capstan operator
• Armed security
• Participated in over 45 underway replenishment as a deck rigger, signalman
• Received commendation for outstanding performance during a high-stakes mission that resulted in successful completion of objectives
• Demonstrated strong leadership skills by effectively leading teams during training exercises and real-world operations
• Operated and maintained various naval equipment and systems, ensuring optimal functionality at all times

Upper secondary education - Computer Science - Maestro AI University (2026-03 - 2026-05)

Associate's degree - Criminology - Nassau Community College (2002-09 - 2005-05)

Diploma - West Hempstead High School (1999-09 - 2002-06)