Sean Donahue

Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of [x]% annually

Customer Service Department Head - The Home Depot - Township of Howell, NJ

(2019-02)

• Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
• Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
• Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of [x]% annually
• Developed relationships with [x] new staff members, and assisted [x] existing staff members in their career development
• Provided customer service and was involved in training [x] new team members each month
• Process returns, order pickups, online orders, phone sales, checkouts, incoming inquiries
• Prospect customers to get new leads

Sales Representative - Top Prospect Consulting

(2021-04 - 2023-05)

• Recruited and trained [x] new sales representatives
• Improved the pre-sales process, resulting in a [x]% increase in sales
• Created a sales pipeline for the financial industry, increasing average revenue by [x]% per month

Manager/Camp Counselor - Pump It Up - Freehold, NJ

(2014-05 - 2019-01)

• Improved equipment maintenance and safety standards by [x]%, which resulted in a [x]% reduction in maintenance costs
• Managed the work of [x] employees, increasing crew efficiency by [x]%
• Continually updated a leadership resume and honed skills by participating in various management trainings
• Developed relationships with [x] new staff members, and assisted [x] existing staff members in their career development
• Provided customer service and was involved in training [x] new team members each month

Food Server/Busser - The American Hotel - Freehold, NJ

(2014-02 - 2016-04)

• Provided customer service and was involved in training [x] new team members each month
• Maintained a clean and safe work environment, resulting in a [x]% reduction in complaints filed with management and a [x]% increase in crew satisfaction
• Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of [x]% annually

All - Freehold High School (2016-06)

Marketing/Business - Brookdale Community College