Rental Sales Associate at Avis Budget Group (2016-12 – 2017-03)
- Prepare and process rental transactions accurately
- Effectively communicate rental agreements to customers
- Respond to all customer inquiries and concerns in a professional and friendly manner
- Successfully promote and sell company products and services
- Meet or exceed sales goals set locally
- Ensure customers understand their rental agreement terms, disclose rates and terms of rentals and get signatures through effective sales techniques to utilize service options
Rental Sales Associate at Hertz Rent A Car (2016-03 – 2016-11)
- Prepare and process rental transactions accurately
- Effectively communicate rental agreements to customers
- Respond to all customer inquiries and concerns in a professional and friendly manner
- Successfully promote and sell company products and services
- Meet or exceed sales goals set locally
Customer Service Representative at Call Center - Customer Service (2014-06 – 2016-02)
- Handled a high volume of inbound and outbound calls to assist customers with account inquiries, billing, and service requests
- Resolved customer issues in a timely and professional manner
- Maintained accurate records of customer interactions in the system
- Provided clear and friendly information to customers via phone, email, and chat
- Met performance goals for call quality, customer satisfaction, and productivity
