Jeana Koschock

EMT FTO boasts over two decades of experience, emphasizing department organization, medical assisting, and exceptional customer service in emergency medical services. This professional excels in creating a supportive learning environment for new EMTs, aiming for excellence in patient care and professionalism. With skills in operations, CPR, and mental health, this EMT FTO is positioned as a reliable leader in emergency care, dedicated to continuous improvement and high standards of service.

EMT FTO at AMR/GMR (2021-07 – Present)

• Expertly assess patient needs, ensuring swift and accurate interventions.
• Collaborate with multiple teams, utilizing diverse communication platforms for efficient care coordination.
• Exhibit superior performance, surpassing job expectations in efficiency, clinical aptitude, documentation, and customer service.
• Introducing new software and reinforcing excising standards.
• Recognized for patient care and service satisfaction.
• Effectively train new EMTs, fostering a supportive learning environment and high standard of care.
• Mentored EMT newcomers, advancing their skills for superior patient care.

Wait Staff at Surf Rider Atb (2013-04 – 2016-05)

• Delivered exceptional service as part of the wait staff at Surf Rider Atb, ensuring customer satisfaction.
• Thrived in a high-pressure, fast-paced environment, demonstrating resilience and adaptability.
• Collaborated effectively with team members to enhance work efficiency.
• Adhered to health guidelines, ensuring safe and enjoyable dining experiences for customers.
• Managed customer interactions adeptly, contributing to an increase in dining satisfaction.

Admissions Coordinator at Consulate Healthcare (2017-01 – 2017-04)

• Coordinated customer service needs providing comprehensive tours and empathetic bereavement counseling.
• Guided clients through advanced directives, ensuring clarity and understanding.
• Utilized assessment tools for optimal patient placement and continuity of care.
• Managed insurance authorizations and coding inputs, expediting and enhancing efficient turn arounds.
• Maintained and updated patient records, ensuring accuracy and compliance.
• Ensured accurate patient record-keeping, meeting all compliance standards.
• Onsite rover to ensure patient safety and boost morale.

Administrative Assistant, Recreational Coordinator at Hilton Plaza (2016-01 – 2016-05)

• Implemented certified individualized service plans, ensuring precise coordination with affiliates.
• Boosted department efficiency by optimizing patient chart preparation in both digital and paper forms.
• Devised and introduced low-impact fitness programs, enhancing resident health and stress management.
• Improved resident cooperation by involving them in council duties and reintroducing hobbies.
• Utilized mental health and nutrition training to develop personalized care plans, enhancing resident outcomes.
• Enhanced resident engagement by integrating them into council duties.
• Leveraged mental health expertise to devise care plans, improving resident outcomes.

Waitstaff at James River Fishing Pier (2006-06 – 2013-05)

• Guided and trained 60+ team members in daily operations. Provided mentorship to over 60 staff, fostering a collaborative environment.
• Handled daily financial transactions exceeding thousands of dollars.
• Served as a trusted and reliable team member.
• Demonstrated proficiency in server and host duties and responsibilities.
• Efficiently managed team workflow, boosting service speed and customer satisfaction.
• Oversaw financial operations with precision, managing transactions daily.
• Mentored staff to develop strong service skills, enhancing team performance.

Operations Specialist at U.S. Navy (2003-09 – 2008-08)

• Earned NEC specialty certification and Surface Warfare qualification, demonstrating expertise.
• Commanded tactical air operations supervisor.
• Coordinated junior PT with a collaborative approach, fostering team development.
• Participated in Electronic Warfare special operations, showcasing innovative tools with superior tactical outcome.
• Contributed to mission success through effective operations management, driving impactful results.
• Led tactical air ops, boosting efficiency & safety in high-stakes environments, certified in Surface Warfare.
• Managed communications tech for air operations, ensuring seamless mission coordination and operational success.
• Ensured operational integrity of sophisticated naval communications equipment, upholding stringent standards.
• Implemented troubleshooting flowsheet for communication protocols, optimizing mission success.
• Monitored equipment calibration, collaborating with other divisional members ensuring peak performance during operations.

Emergency Medical Technicians in Emergency Medical Services – Thomas Nelson Community College (2020-01 – 2020-09)

Associate's Degree in Medical Assisting – Centura College (2014-01 – 2016-06)

Honors degree – Smithfield High School (1998-09 – 2002-06)