Jeanette Roquemore

Hard working individual with strong customer service skills with over one year of experience working the resource floor assisting customers with fax, copier, scanning and computer needs. Looking to work with a reputable company where I can make a career and growth within the company. Strongly motivated to help our customers and community find a job, keep a job and assist customers find a better job.

Resource Room Specialist/Greeter, Customer Service Representative at AARP (SCSEP) program (2018-07 – Present)

• Interact with customers in a friendly manner, listen to customers request, offer help and find solutions for customer needs
• Educate customers on the services that Work Force Solutions offers and how customers can benefit from our resources.
• Help customers use the office equipment such as fax, copiers, scanners, computers and help customers set up e-mail accounts; as well as providing navigation guidance in our Work in Texas website.
• Maintain the resource room clean and assure all printers and fax machines are always stock up.
• Check to ensure that appropriate changes were made to resolve customers' problems.

Sales Associate, Retail Salesperson at Wolverine (2010-01 – 2017-12)

• Greet customers and ascertain what each customer wants or needs.
• Recommend, selected, and help locate or obtain merchandise based on customer needs and desires in the children's department.
• Compute sales prices, total purchases, and receive and process cash or credit payments.
• Answer questions regarding the store and its merchandise.
• Always maintain a clean and professional environment, by cleaning the isles, assuring all the merchandise was stocked up neatly.

Receptionist/Data Entry Clerk, Receptionists and Information Clerk at Community Mental Health Council (2001-10 – 2009-09)

• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Operate office machines, such as photocopiers and scanners, facsimile machines voice mail systems and personal computers.
• Answer telephones, direct calls and take messages. Maintain and update filing, inventory mailing, and database systems either manually or using a computer.
• Schedule appointments and maintain and update appointment calendars.
• Communicate with customers, employees and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

High School Diploma in General Studies / English – Fenger High School (1969-09 – 1972-06)