Jeffrey Fatchalline

Director Risk Management, Senior Consultant Financial Services, Acting Director Corporate Budgeting, Influence, Collaboration, Business Process Improvement, Reforecasting

Summary

Director of Risk Management Advisory Services (RMAS) with strong leadership, strategy, and diversified experience in risk management, with a track record of providing timely information to mitigate decision making in support of business objectives with extensive experience in corporate budgeting, business process improvement, and financial system development and implementation. Building collaborative relationships with executive leadership and business stakeholders across the organization in support of developing a culture of risk awareness. Act as the Audit & Risk Management liaison and primary business consultant to a wide array of business processes, projects, and initiatives.

Assembles, leads, and maintains a variety of highly skilled diverse multidisciplinary teams in a fast paced highly matrixed environment.

Selected Accomplishments

• I launched and led a newly formed Data Analytics team of 6 associates to create formal data analytic reporting for the Audit, Risk Management, and Information Security (ARMIS) Division in support of C-Suite reporting; formally branded departmental reporting templates across MS Office applications; consolidated five disparate risk registers containing more than 500 individual risks from across the division into a custom SharePoint template that enabled on demand risk reporting for the division’s senior leadership team
• I led a team of 7 Risk Management Consultants to provide consultative and advisory services with an independent and objective lens to business leaders across the organization to strengthen their ability to anticipate, identify, manage, and respond to business, project, and enterprise risks more effectively
• I and my team developed risk management guidelines, practices and policies ensuring alignment with enterprise risk management framework in support high profile initiatives including the IT Project Portfolio and Business Planning processes
• I and my team developed a risk aware culture by incorporating facilitated risk management activities into business plan programs and key portfolio projects across the organization

Key Skills

Risk Management, Project Management Team Management, Building Collaborative Relationships, Business Process Improvement, Matrix Work Group Team Management and Facilitation, Corporate Budgeting, Hyperion, Reforecasting, Financial Services, Work Group Facilitation, MS Office including Excel, Word, and Power Point

Proficient in IBM technologies including Keypunch and Card Reader, Selectrict Typewriter, Mimeograph/Copier, and 10 Key Calculator. ;-)

Director Data Analytics (03/2022 – 09/2022)

• Launched and led a newly formed team of six associates to create formal data analytic reporting for the Audit, Risk Management, and Information Security (ARMIS) division in support of C-suite reporting.
• Successfully consolidated five disparate risk registers, containing more than 500 individual risks across the division, into a custom SharePoint template that enabled on demand risk reporting for the division’s senior leadership team.

Director Risk Management Advisory Services, RMAS (09/2020 – 03/2022)

• Led a team of seven risk management consultants to provide consultative and advisory services with an independent and objective lens to business leaders across the organization to strengthen their ability to anticipate, identify, manage, and respond to business, project, and enterprise risks more effectively.
• Generated and formally reported organizational risk issues to the ARMIS leadership team on a quarterly basis. 
• Conducted an operations control risk assessment (OCRA) across the operations division to assess possible risks associated with over 50 key operational processes which identified approximately 90 critical risks. 
• Conducted targeted risk assessments with key business owners to assess mitigation strategies to eliminate or reduce risk exposure.
• Created a cross functional team to address Covid related mandates that impacted accounts with administrative services contractual (ASC) arrangements who requested to “opt out” of mandated Covid benefits. 
• Developed risk management guidelines, practices and policies ensuring alignment with enterprise risk management framework in support high profile initiatives including the IT project portfolio and business planning processes.
• Developed a risk aware culture across the organization by incorporating facilitated risk management activities into business plan programs and key portfolio projects across the organization.

Financial Services Senior Consultant, (10/2008 – 09/2020)

Led and facilitated three large multidisciplinary workgroups that directly supported the sales, operations, contracts, and claims divisions ensuring open enrollment key deliverables and account expectations were met.

Account Implementation and Renewal (AIR):

• Co-chaired the leadership of this multidisciplinary workgroup with the senior director of account service to actively manage and monitor varied workstreams in support of account implementation open enrollment activities across 66% of the total book of business.
• Facilitated weekly team meetings to review status and produce weekly dashboard for executive consumption that ensured the delivery of the right information, at the right time, to the right audience.
• Facilitated bi-weekly debrief with executive leadership to discuss status and to leverage this forum to address emerging issues that might impact targeted completion dates.

Non-Standard Offering (NSO) Work Group:

• Led this highly matrixed team comprised of over 40 individual subject matter experts from across the organization to address emerging unique non-standard account requests that require in depth evaluation to determine if the request could be supported legally, administratively, operationally, and contractually.
• Implemented a formal escalation process to address at-risk requests with senior executives to assess “can we” versus “should we” to ensure alignment to corporate strategy.
• This team became a vetting point of entry for complex offerings emerging both across the organization and externally.

Account Exception Workgroup:

• Established this team to formally review administrative services contract (ASC) account credit exception requests generated via audits and/or recovery projects. This cross functional group evaluated the individual merits of the request including causation and any financial, member, provider, or account relationship impact. 
• The group then made recommendations to senior leadership to approve or deny requests.

Budget Systems Administration (06/2006 – 10/2008)

• Led the transition of the eBudget Oracle Financial Analyzer (OFA) application to Oracle Hyperion for over 300 users. Project was delivered on time and on budget meeting all downstream budget cycle and related dependencies.
• Directed point release system implementations and upgrades by working with key business partners and external consultants that effectively identified, evaluated, recommended, and implemented system enhancements.
• Managed day to day system operations and provided support of the eBudget and Blue Results Executive Information System applications to over 300 end users. 

Acting Director, Corporate Budgeting (10/2005 – 06/2006)

• Collaborated with VP of financial services and division leaders to ensure budget targets were achieved to meet administrative expense goals in support of financial and strategic planning requirements.
• Provided full oversight to senior finance management on the administration, compilation, and reporting of the 2005 administrative expense budget ensuring key financial targets were met.
• Provided formal daily narrative analysis and financial reports regarding submission status, variance analysis, and corrective action recommendations.
• Developed and implemented new staffing models to better support the needs of the department.

Manager, Corporate Budgeting (08/2000 – 10/2005)

• Led budgeting, financial planning, and reforecast activities across the organization.
• Directed a team of six budget analysts responsible for the compilation and reporting of the administrative expense budget and related processes including development of corporate and divisional targets, monthly variance analysis and quarterly reforecast compilation and analysis. 
• Simultaneously lead multiple project teams to research, design and implement the web-based eBudget (OFA) application launched on time and on budget with virtually no end user issues.
• Developed and presented corresponding training programs to over 300 end users assuring a smooth budget cycle.

Master of Business Administration, Healthcare Systems Management, DeSales University, Allentown, PA

Bachelor of Science, Accounting, Bloomsburg University, Bloomsburg PA