Professional Experience
Nampa Auto Parts – Nampa, Idaho
Front Counter Sales Professional | April 2024 – Present
- Assist customers in locating and selecting the right parts for their automotive needs.
- Receive and process all incoming freight, ensuring accuracy in inventory.
- Scan and track parts for inventory management and replenishment.
- Provide exceptional customer service to maintain client satisfaction and loyalty.
- Collaborate with team members to ensure efficient store operations.
American Homes 4 Rent – Idaho
Maintenance Field Manager / Portfolio Leasing Manager | April 2018 – January 2024
- Managed a team of field technicians responsible for property maintenance, repairs, and installations.
- Oversaw property inventory management to ensure all required materials and parts were readily available.
- Assigned work scope and managed vendor relations, negotiating costs while maintaining high-quality standards.
- Conducted inspections, tracked work orders, and ensured maintenance tasks were completed efficiently.
- Handled emergency service calls and resolved tenant concerns with a strong customer service approach.
Cobalt Truck Equipment – Nampa, Idaho
Corporate Parts Manager | October 2001 – April 2013
- Managed all parts department operations, including front counter sales, phone sales, purchasing, and delivery coordination across five company branches.
- Led and trained a team handling $2,000,000+ in inventory, ensuring accurate cycle counts and reducing loss rates to 0.04%.
- Maintained 100% customer satisfaction by ensuring timely shipping and delivery of parts worldwide for custom-built trucks.
- Oversaw parts purchasing, receiving, and stock management, using Microsoft-based inventory systems.
- Shipped and received stock using UPS WorldShip, LTL, and truckload freight logistics.
AutoZone, Inc. – Caldwell, Idaho
Parts Sales Manager | October 1999 – October 2001
- Supervised, trained, and developed store personnel to enhance customer service and sales.
- Assisted in store operations, merchandising, and commercial sales to drive revenue growth.
- Managed cash handling duties, ensuring compliance with company policies.
- Ensured timely deliveries and accurate inventory for commercial accounts and store needs.
- Addressed and resolved customer concerns, turning complaints into positive experiences.
U.S. Army – Fort Lee, VA
Automated Logistical Specialist (92A) | January 1991 – September 1999
- Managed billions of dollars in inventory with zero loss across multiple duty stations.
- Ranked as Top 92A in the U.S. Army by the United States Quartermaster General (1994-1999).
- Distinguished Honor Graduate – Achieved perfect training score in Advanced Individual Training (AIT) for 92A Logistics Specialist.
- Handled military supply chain operations, including storage, distribution, and logistics planning.
