Community Resource Specialist - State of Rhode Island–Office of Healthy Aging - Cranston, RI
(2022-08)
Responsible for overall management of Senior Medicare Patrol (SMP) /State Health Insurance Program (SHIP) Volunteers
- Recruitment referrals, interviews and background checks
- Onboarding and Training of Volunteers
- Annual Recertifications
- Annual mandatory training and online training support
- Volunteer Recognition
- Provide Senior Medicare Patrol (SMP) Presentations on Medicare Fraud, Waste and Abuse
- Conduct onsite visits to community partner agencies
- Review/refine state and federal policies/procedures for requirements of SMP/SHIP Programs
- Promote SHIP/SMP at public events, such as Health Fair, Senior Fair or Special Events
- Assist Medicare Beneficiaries year-round and during Annual Medicare Open Enrollment with unbiased counseling on the various Medicare options
- Assist Dual Medicare/Medicaid beneficiaries with plan options and screening of Medicare Assistance Programs
- Educate Medicare Beneficiaries on Medicare Fraud, Waste and Abuse
- Assist OHA Project Manager with SMP Work plan to ensure ACL requirements are achieved
- Assist OHA Project Manager with data analytics, program budgeting, grant reports, grant applications, and overall management of the federal grant programs
- Manage RI SHIP/SMP 1-888-884-8721 phone line and respond to messages in a timely frame
- Data Entry of SHIP/SMP Interactions into reporting systems STARS and SIRS for federal reporting requirements
- Assist with coordination of trainings and events
Eligibility Technician - State of Rhode Island–Department of Human Services - Warwick, RI
(2018-02 - 2022-08)
- Communicate basic program, process, eligibility requirements and status to customers and advocates
- Complete applications and securing supporting evidence to ensure that complete and accurate information is obtained
- Perform eligibility determinations for both initial and continuing individuals applying for or receiving assistance payments
- Assist applicants/recipients in knowing their rights and responsibilities
- Investigation of overpayments in DHS Programs, calculating the overpayment amount, establishing overpayment claim in the integrated eligibility system
- Provide households with the proper due process rights in noticing of the debt and collecting it
- Provide assistance with CCRU Appeals, Fair Hearings and Administrative Disqualification procedures
- Understanding of the DHS program eligibility policies, state and federal program regulations
- Collect any overpayments of government programs
Assistant to Principal - Paul Cuffee Upper School - Providence, RI
(2016-08 - 2018-02)
- Organize and maintain the system for accurate and complete record keeping and reporting for all student and staff activities, attendance, Fire drills/evacuations and records required by the law
- Support the Principal with all Administrative and Daily Tasks including but not limited to; maintaining daily schedule/calendar, managing staff attendance, employee time off request, vacations and time sheets
- Create a vibrant culture in office for students, staff and parents while ensuring effective communication to requests in a timely manner
- Event Coordination
