Jenetta H

Experienced healthcare coordinator and phlebotomist with a strong background in patient care, data entry, and administrative operations. Skilled in coordinating care, managing documentation, and supporting individuals across diverse healthcare environments. Recognized for professionalism, compassion, and organizational excellence.

Caregiver/Client Coordinator at FirstLight Home Care (2023-12 – 2025-10)

Coordinated care for clients and caregivers with focus on scheduling, data entry, and documentation.

• Scheduled appointments and meetings; facilitated orientation sessions and supported hiring activities.
• Managed data entry tasks, billing processes, and maintained organized documentation and records.
• Coordinated caregivers and clients, resolving issues promptly to support care continuity.
• Tools: Excel, Paychex, WellSky.

Health Care Operations Coordinator at Senior Doc (2023-09 – 2025-05)

Provided operational support for healthcare services with focus on dementia patient family support and insurance verification.

• Supported families of dementia patients with resources, communication, and care coordination.
• Handled inbound/outbound calls and weekly projects; updated databases and files.
• Completed insurance verification and authorizations using Tebra, Nordian, and Salesforce.

Phlebotomist at Greater El Monte Community Hospital (2023-07 – 2024-09)

Performed phlebotomy services including venipuncture and specimen processing for adult and pediatric patients.

• Collected, labeled, and processed specimens in line with clinical protocols and safety standards.
• Performed venipuncture and heel sticks for adult and pediatric populations.
• Maintained sanitation of equipment and work areas between patients.

Mobile Phlebotomist at Premier Labs (2023-06 – 2023-10)

Collected blood samples on mobile routes while maintaining infection control and chain-of-custody procedures.

• Collected blood samples using vacutainer tubes, syringes, and butterfly needles on mobile routes.
• Followed infection control, specimen handling, and chain-of-custody procedures.
• Coordinated routing to ensure timely and accurate delivery of samples.

Donor Center Technician at Lifestream Blood Bank (2022-11 – 2023-03)

Conducted pre-donation screenings and assisted with appointment scheduling to improve donor operations.

• Conducted pre-donation screenings to ensure donor eligibility and safety.
• Reduced donor wait times by assisting with efficient appointment scheduling and flow.

Direct Support Professional at Social Vocational Services (2017-08 – 2019-07)

Provided direct support to adults with developmental and physical disabilities in daily living activities and community engagement.

• Assisted adults with developmental and physical disabilities in daily living activities.
• Supported individualized care plans to promote independence and personal growth.
• Supervised and participated in community outings, ensuring client safety and engagement.
• Monitored client behavior and documented progress toward program goals.
• Collaborated with multidisciplinary teams to ensure safe, person-centered support.
• Skills used: Patient care, communication, documentation, teamwork, data entry, and time management.

Teacher Assistant at Maxim Healthcare (2015-02 – 2023-11)

Supported classroom instruction and behavior management for students with individualized needs.

• Supported classroom instruction and behavior management tailored to individual needs.
• Assisted with lesson implementation, data collection, and positive learning outcomes.
• Maintained clean, safe, and organized classroom environments.

Pharmacy Clerk at MedWatchers Inc. (2021-11 – 2022-04)

Coordinated medication deliveries and maintained pharmacy records and inventory.

• Coordinated timely medication deliveries for homebound patients and updated customer accounts.
• Maintained prescription logs and inventory; supported pharmacist consultations.

Peer Advisor at Team Hope (2021-08 – 2021-11)

Facilitated peer-to-peer conversations and organized career planning workshops.

• Facilitated peer-to-peer conversations promoting open communication and positive behavior.
• Organized career planning presentations and workshops; tracked mentee progress to completion.

Healthcare Administration in Healthcare Administration – Brookline College (2026-05)

Certificate in Phlebotomy – US Colleges (2022-02)

High School Diploma in General Education – Azusa Adult School (2021-02)