Jenette Jemison

Housing and property management leader with progressive experience across affordable housing, Housing Choice Voucher (HCV), project-based housing, mixed-income communities, tax credit housing, and resident-focused operations. Experienced leading portfolio and housing program functions, developing and implementing policies, driving compliance and quality control, managing teams, improving occupancy and property performance, and partnering with residents, government agencies, community organizations, and executive leadership. Combines deep HUD/HCV knowledge with hands-on multifamily property management experience, positioning well for both affordable-housing organizations and market-rate property management environments.

Director of Housing Operations at South Metro Housing Options (2024-10 – 2026-07)

Provided strategic direction and executive-level oversight for portfolio and Housing Choice Voucher programs, supporting effective housing operations and delivery of affordable housing services.

• Led Portfolio and HCV departments, including hiring, onboarding, training, professional development, performance management, and staff accountability.
• Oversaw property and voucher operations, maintenance, inspections, tenant files, leasing activities, recordkeeping, and resident data submissions for accuracy, timeliness, and compliance.
• Ensured compliance with HUD, Section 8 HCV, LIHTC, AHP, lender/investor, ADA, and Section 504 requirements.
• Developed, maintained, and implemented housing policies, procedures, the Section 8 HCV Administrative Plan, and Tenant Selection Plan; monitored regulatory changes and translated requirements for staff and leadership.
• Directed quality-control processes, including rent-calculation testing and file reviews, to identify deficiencies and strengthen program compliance.
• Monitored financial practices, expenditures, and departmental operations to support sound fiscal management and effective use of housing resources.
• Partnered with Compliance, Asset Management, Maintenance, and Resident Services leadership to improve property performance, address deficiencies, and strengthen resident outcomes.
• Developed action plans to improve staffing, marketing, community on-site operations, and overall program effectiveness.
• Served as a key liaison to community members, City staff, and the Board of Commissioners, providing education and advocacy regarding affordable housing programs.

Regional Portfolio Manager – Housing Management at South Metro Housing Options (2024-04 – 2024-09)

Directed daily management operations for SMHO's regional property portfolio, overseeing resident experience, property performance, compliance, and operational execution.

• Monitored property appearance, lease enforcement, vacancies, work orders, turnover activities, and overall site operations.
• Ensured timely completion of initial, annual, pre-move-out, move-out, and REAC inspections.
• Performed monthly quality-control testing of tenant rent calculations and addressed identified issues.
• Updated HCV Administrative Plan, Tenant Selection Plan, model leases, and Admissions and Continued Occupancy Plan; communicated regulatory changes to property teams.
• Prepared monthly property reports covering vacancies, file reviews, lease enforcement, and administrative changes.
• Collaborated with Resident Services Coordinators and participated in resident roundtables to address concerns and support housing stability.
• Provided management recommendations regarding lease terminations and evictions.

Program Manager – Housing Choice Voucher / Project-Based at Denver Housing Authority (2022-09 – 2023-12)

Managed HCV and project-based housing program operations, administering owner contracts and tenant certificates/vouchers while ensuring compliance with program obligations.

• Led staff activities including interviews, selection, promotions, disciplinary actions, terminations, performance reviews, and corrective actions.
• Supervised staff responsible for eligibility reviews, rent increases, applicants, portability, Move with Continued Assistance, and non-compliance matters.
• Directed quality-control reviews of lease-ups, terminations, leases, contracts, and 20% of other processes completed by supervised staff.
• Researched and monitored program violations, made participant termination decisions consistent with HUD requirements, and conducted informal hearings as required.
• Reviewed and authorized HAP/UAP payments and adjustments, vendor and participant adjustments, and repayment agreements involving participant or landlord overpayments/fraud.
• Developed and implemented policies and procedures, maintained program records, and prepared weekly, monthly, quarterly, and annual reports.
• Coordinated training and promoted strong customer service for participants, landlords, and community partners.

Residential Property Manager at Denver Housing Authority (2020-07 – 2022-09)

Managed mixed-income, multifamily, project-based, tax credit, and Housing Choice Voucher properties, balancing resident service, compliance, leasing, and property operations.

• Directly supervised 8–10 employees, including maintenance leadership, maintenance staff, a Housing Program Specialist, and resident caretaker.
• Managed move-ins, transfers, recertifications, and lease renewals while maintaining compliance with DHA policies and HUD regulations.
• Planned and analyzed budgets, reviewed operational work for accuracy and completion, and maintained day-to-day property performance.
• Achieved 100% occupancy of 187 units by the target date.
• Resolved staff and resident issues and represented DHA at community meetings.
• Facilitated staff meetings, trainings, tenant meetings, and resident engagement events.
• Partnered with social service agencies, Sun Valley Community Connectors, and the City of Denver, including support for Sun Valley Relocation.

Housing Program Specialist at Denver Housing Authority (2019-10 – 2020-07)

Determined initial and continued eligibility and processed applications, move-ins, move-outs, recertifications, re-examinations, income redeterminations, and income verifications.

• Resolved routine resident concerns and referred complex matters to management while maintaining accurate program records.
• Performed accounting functions related to office operations and supported property management and resident services.

Test Center Administrator at PSI Testing Center (2017-12 – 2019-10)

• Managed secure testing-center operations, candidate check-in/check-out, inspections, video surveillance, confidential records, inventory, and electronic fingerprinting.
• Trained entry-level proctors and delivered customer service by phone and email.

Housing First Director & Family and Senior Homeless (FSHI) Facilitator at The Salvation Army (2015-03 – 2017-06)

Provided leadership for Housing First programming and directly supervised a Housing First Caseworker.

• Managed case-management activities and partnerships with donors, sponsors, government agencies, faith communities, and community organizations.
• Oversaw Family First Apartments in partnership with Habitat for Humanity Denver, including case-management meetings, home visits, inspections, and program fees.
• Developed and implemented policies, procedures, eligibility criteria, reporting processes, and accounting controls for program assistance.
• Managed a Denver Public Schools partnership and grant and served as the primary organizational liaison.

Customs Broker Specialist at Gallagher Transport (2013-09 – 2015-03)

Prepared import documentation in accordance with U.S. Customs regulations and processed shipments requiring federal administrative review.

• Processed more than 25 files per week with 100% accuracy and filed import security filings for more than 70% of shipments.

Some College – Columbia College

High School Diploma – Robert Service High School