Jenna Powell

Assessed and transferred incoming calls for state-licensed insurance agents Lead groups to assess speech and maintain legality Coordinated with the manager(s) for any errors and improvements on the job

Call Screener - USLM Financial - Orlando, FL

(2023-05 - 2023-08)

• Assessed and transferred incoming calls for state-licensed insurance agents
• Lead groups to assess speech and maintain legality
• Coordinated with the manager(s) for any errors and improvements on the job

Student Library Assistant - College for Creative Studies - Detroit, MI

(2024-02 - 2024-04)

• Organized and located library materials by Library of Congress classification
• Assisted patrons with directions or questions related to library content
• Packaged Books and DVDs for interlibrary loans and pulled out holds
• Utilized Google Excel sheets for weekly schedules, patron counts, and daily tasks

Front End - Cashier - Walmart - Winter Garden, FL

(2024-08)

• Greeted customers at checkout lanes, and Operated Point of Sales Systems
• Directed and educated customers at Self-Checkouts on technological usage, app purchases, and benefits
• Ran Lotteries and managed gas payments at Gas Station
• Coordinated with team members in alternating between self-checkout, in-person registers, and customer service
• Performed age checks to verify legal purchases
• Maintained register cleanliness, removed carts and safety hazards from aisle ways
• Zoned and audited aisles to organize, locate, and correct merchandise placement and freshness dates

B.F.A - Game Design - College for Creative Studies (2022-09 - 2024-05) Detroit, MI