Transportation Process and Integrations specialist
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Over 40 transportation experience years project owner, facilitator, and leader to ensure a seamless and sustainable handoff from Sales to Operations for expedited LTL, 3PL, Truckload companies.
Work collaboratively across business units to develop, enhance, and continuously improve new and existing services, with heavy focus on IT development, testing, training and Quality assurance.
Implemented Quality processes, root cause analysis with corrective action plans and IT enhancements with justified ROI.
I specialize in bridging the gap between business needs and technical solutions, consistently improving processes, service levels, cost-effectiveness, and quality. My expertise includes the strategic execution of warehousing, distribution, and eCommerce projects, coupled with a proven ability to manage both freight handling / routing and collaborate cross-functionally to launch impactful new offerings and ensure exceptional customer experiences.
Call center Manager, Dispatcher, routing expert to Quality Manager and systems analyst.
Data coding, analytics, Root cause analysis, and staff enabler.
