Operations Manager at La Brioche, LLC (2020-01 – Present)
Managed day-to-day operations across production, fulfillment, and administration to support wholesale and direct-to-consumer sales
- Managed day-to-day operations across production, fulfillment, and administration to support wholesale and direct-to-consumer sales
- Oversaw shipping logistics and order fulfillment, managing sales platforms including Faire, Shopify, and Squarespace
- Planned kitchen production schedules based on team availability, labor targets, and food cost budgets
- Managed wholesale accounts and ensured accurate, on-time order fulfillment
- Led hiring efforts and facilitated regular team meetings to maintain clear communication and alignment
- Tracked and updated sales and labor targets, maintained P&L sheets, and prepared expense reports
- Maintained accurate inventory systems with updated pricing and ordering schedules
- Handled administrative functions including answering phones, processing orders, responding to customer emails, and organizing financial records
- Tracked and analyzed sales data and trends to inform operational decisions and business strategy
Social Media / Marketing Coordinator at La Brioche, LLC (2017-01 – 2024-01)
Designed and produced marketing materials and managed multi-channel social media presence
- Designed and produced marketing materials including menus, business cards, packaging, and digital assets, maintaining consistent branding across two brands
- Created graphics and content for social media, newsletters, email campaigns, and promotional materials
- Managed multiple social media accounts, planning, creating, and scheduling content with consistent posting (minimum three times per week per platform)
- Led packaging design initiatives independently or in collaboration with external designers
- Planned, executed, and edited commercial photo shoots for use across websites, social media, and marketing materials
- Designed, updated, and maintained company websites, managing incoming online sales across two platforms
- Represented the brand at local markets and wholesale trade shows to support sales and brand visibility
Front of House Manager at La Brioche, LLC (2015-01 – 2020-01)
Managed and led the front-of-house team, ensuring consistent service standards and smooth daily operations
- Managed and led the front-of-house team, ensuring consistent service standards and smooth daily operations
- Opened and closed the coffee shop, completing all required logs, cash handling, and operational checklists
- Addressed and resolved customer issues proactively to ensure high levels of customer satisfaction
- Coordinated staff scheduling, time-off requests, and shift coverage to maintain adequate staffing during operating hours
- Reduced waste and controlled costs by implementing organized opening and closing procedures and improving inventory practices for dry goods and perishable items
- Ordered and purchased storefront supplies while maintaining strong relationships with vendors
- Identified operational challenges and implemented creative solutions to improve efficiency and drive sales
Billing Assistant at Coastal Rehab, LLC (2013-01 – 2015-01)
Verified insurance eligibility and maintained billing records and claims
- Verified insurance eligibility, benefits, and authorization requirements to support accurate billing and timely payment
- Entered and maintained client records in WebPT, ensuring data accuracy and consistency
- Submitted electronic and paper claims and recorded incoming payments, adjustments, and account activity
- Resolved billing discrepancies and followed up on outstanding items as needed
- Collaborated with internal teams to ensure documentation and records supported billing and operational requirements
