Jennie Barney

Resourceful business leader with experience managing teams, daily operations, and multi-channel marketing. Skilled at streamlining workflows, managing inventory and budgets, and handling a wide range of responsibilities across administration, customer service, and business operations. Flexible and adaptable, stepping in wherever needed to solve problems and keep business running smoothly.

Operations Manager at La Brioche, LLC (2020-01 – Present)

Managed day-to-day operations across production, fulfillment, and administration to support wholesale and direct-to-consumer sales

• Managed day-to-day operations across production, fulfillment, and administration to support wholesale and direct-to-consumer sales
• Oversaw shipping logistics and order fulfillment, managing sales platforms including Faire, Shopify, and Squarespace
• Planned kitchen production schedules based on team availability, labor targets, and food cost budgets
• Managed wholesale accounts and ensured accurate, on-time order fulfillment
• Led hiring efforts and facilitated regular team meetings to maintain clear communication and alignment
• Tracked and updated sales and labor targets, maintained P&L sheets, and prepared expense reports
• Maintained accurate inventory systems with updated pricing and ordering schedules
• Handled administrative functions including answering phones, processing orders, responding to customer emails, and organizing financial records
• Tracked and analyzed sales data and trends to inform operational decisions and business strategy

Social Media / Marketing Coordinator at La Brioche, LLC (2017-01 – 2024-01)

Designed and produced marketing materials and managed multi-channel social media presence

• Designed and produced marketing materials including menus, business cards, packaging, and digital assets, maintaining consistent branding across two brands
• Created graphics and content for social media, newsletters, email campaigns, and promotional materials
• Managed multiple social media accounts, planning, creating, and scheduling content with consistent posting (minimum three times per week per platform)
• Led packaging design initiatives independently or in collaboration with external designers
• Planned, executed, and edited commercial photo shoots for use across websites, social media, and marketing materials
• Designed, updated, and maintained company websites, managing incoming online sales across two platforms
• Represented the brand at local markets and wholesale trade shows to support sales and brand visibility

Front of House Manager at La Brioche, LLC (2015-01 – 2020-01)

Managed and led the front-of-house team, ensuring consistent service standards and smooth daily operations

• Managed and led the front-of-house team, ensuring consistent service standards and smooth daily operations
• Opened and closed the coffee shop, completing all required logs, cash handling, and operational checklists
• Addressed and resolved customer issues proactively to ensure high levels of customer satisfaction
• Coordinated staff scheduling, time-off requests, and shift coverage to maintain adequate staffing during operating hours
• Reduced waste and controlled costs by implementing organized opening and closing procedures and improving inventory practices for dry goods and perishable items
• Ordered and purchased storefront supplies while maintaining strong relationships with vendors
• Identified operational challenges and implemented creative solutions to improve efficiency and drive sales

Billing Assistant at Coastal Rehab, LLC (2013-01 – 2015-01)

Verified insurance eligibility and maintained billing records and claims

• Verified insurance eligibility, benefits, and authorization requirements to support accurate billing and timely payment
• Entered and maintained client records in WebPT, ensuring data accuracy and consistency
• Submitted electronic and paper claims and recorded incoming payments, adjustments, and account activity
• Resolved billing discrepancies and followed up on outstanding items as needed
• Collaborated with internal teams to ensure documentation and records supported billing and operational requirements

Theatre Production in Theatre Production – Belhaven University (2012-01 – 2014-01)