Jennifer Cooper

Offering abilities in customer service, team collaboration, and project management, with experience in managing operations, building client relationships, and prioritizing tasks in fast-paced environments. Skilled in administrative support, sales expertise, and utilizing software tools to drive efficiency. Brings a strong work ethic and adaptability to diverse professional settings.

Server - Texas Roadhouse - Crystal Lake, IL

(2023-04)

• Provided excellent customer service by anticipating needs and responding promptly to requests.
• Greeted and accommodated guests, building positive experience from first interaction.
• Demonstrated ability to interact with customers in a friendly and professional manner.
• Prioritized multiple tasks in dynamic environment and stayed calm and composed.
• Assisted with training of new staff members.
• Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.

Shift Supervisor - Starbucks - Lake in the Hills, IL

(2021-12 - 2022-10)

• Demonstrated ability to manage a team of employees and ensure successful shift operations.
• Managed store closing and opening procedures to ensure safety and security.
• Assisted customers with inquiries, orders and complaints in a timely manner.
• Held team members accountable during shift by effectively coaching to improve performance.
• Complied with company standards and policies, setting example for team members.
• Coached team members, delivering candid feedback on expectations and performance.

Lighting Project Manager - CED - US

(2017-07 - 2021-08)

• Focused on running anywhere between 20-30 jobs at a time.
• Assisted Outside Sales Team in building relationships while running jobs. Jobs ranged anywhere between 5K-1.5M.
• Worked with Electrical Contractors and Vendors to ensure the Projects were completed correct and on time.
• Sent weekly updates for all jobs for every lighting fixture on the jobs.
• Highly organized and a self-starter.
• Successfully managed projects with tight deadlines and limited resources.
• Collaborated with cross-functional teams across multiple departments to achieve goals.
• Documented project requirements, processes, and procedures.

Server - Woods Creek Tavern - US

(2016-06 - 2018-03)

• Helped open the new Restaurant and built the regular clientele.
• Worked both opening and closing duties as a lead server.
• Built relationships and focused on upselling.
• Provided excellent customer service by anticipating needs and responding promptly to requests.
• Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
• Assisted with training of new staff members.
• Encouraged guests to buy additional items such as appetizers, drinks, and desserts.

Server - Texas Roadhouse - US

(2015-02 - 2017-07)

• Assisted in opening and closing duties.
• Built relationships with customers and focused on upselling.
• Greeted and accommodated guests, building positive experience from first interaction.
• Demonstrated ability to interact with customers in a friendly and professional manner.
• Provided excellent customer service by anticipating needs and responding promptly to requests.
• Prioritized multiple tasks in dynamic environment and stayed calm and composed.
• Used good communication skills to reduce guest dissatisfaction.

Mid-Market Solution Specialist - MarketStar - US

(2013-07 - 2014-11)

• Focused on new VMware products (VDPA,vSOM, vSAN, vCloud Air) within my assigned territory on site at CDW.
• Provided knowledge to Account Managers by doing trainings, lunch and learns, white boarding sessions, huddles, and account mapping sessions.

Account Executive - CDW - US

(2010-09 - 2013-07)

• Assisted the Small Business South Division at CDW on all VMware products/and needs to help grow business and provide greater coverage.

Account Executive - PCM - US

(2010-09 - 2013-07)

• Focused on bringing in net new business by cold calling within my assigned territory.
• Orchestrating complex IT projects by utilizing internal and external resources.
• Achieving a high level of rapport with partners, colleagues, and clients.
• Executing different sales strategies and tactics to push business and the PC Mall footprint.
• Ability to align multiple departments achieving companywide goals.
• Provide relevant knowledge to effectively communicate and resolve unique industry IT needs.
• Launched SNAP group within PCM.
• Consistently proving highest growth percentage month over month.

Account Executive - CDW - US

(2007-05 - 2010-08)

• Provide relevant knowledge to effectively communicate and resolve unique industry IT needs.
• 15K Month GP awards.
• Consistently hit monthly sales goals.
• Orchestrating complex IT projects by utilizing internal and external resources.
• Achieving a high level of rapport with partners, colleagues, and clients.
• Executing different sales strategies and tactics to push business and the PC Mall footprint.
• Ability to align multiple departments achieving companywide goals.
• Collaborated with cross-functional teams to generate innovative solutions for customers' needs.
• Maintained an up-to-date knowledge of industry developments, regulations, and best practices.
• Established trustful relationships with clients through regular follow-up calls or emails.

Bachelor's - Interdisciplinary Studies - Illinois State University (2007-05)