Jennifer Smith

Experienced Administrative, Customer Service, and Operations professional with 20+ years supporting high-volume B2B environments, HR functions, order processing, and financial administration. Proven ability to manage complex workflows, maintain accurate records, and support cross-functional teams in fast-paced settings. Strong expertise in ERP/CRM systems, Microsoft Excel, and office operations with a track record of improving efficiency, accuracy, and customer satisfaction.

Administrative Assistant/Office Support at A & J Landscaping (2026-01 – Present)

• Managed daily front desk operations, including opening the office, greeting visitors, and handling inbound telephone calls
• Routed, tracked, and followed up on internal messages using Asana to ensure timely task completion
• Maintained organized physical and electronic filing systems; scanned, indexed, and archived documents
• Reviewed employee time entries for accuracy related to job costing, billing, HR records, and payroll processing
• Prepared, printed, and organized billing sheets and supporting documentation for invoicing and reporting
• Updated and maintained employee records, including contact details and personnel
• Processed customer phone orders and securely handled credit card transactions
• Coordinated incoming and outgoing mail, including preparation of daily bank deposits
• Entered, maintained, and updated data in Excel spreadsheets and tracking systems
• Managed scheduling and calendar coordination using Google Calendar
• Created Dig Safe tickets for job sites in Rhode Island and Connecticut
• Maintained inventory of office supplies and safety equipment for field staff operations
• Collected and organized receipts, billing documents, and job-related deliveries from shop location
• Tracked and maintained IFTA (International Fuel Tax Agreement) reporting data in Excel
• Provided general administrative, clerical, and operational support to office and field teams

Administrative Assistant / HR, Bookkeeping & Customer Service Support at LBI Inc (2026-01 – 2026-12)

• Perform and/or assist with all required bookkeeping tasks to generate accurate journals, general ledger entries, financial reports, and supporting documentation
• Assist with or prepare financial reports, budgets, and any reports or filings required by customers, banks, or regulatory agencies
• Perform general office duties to support daily administrative operations
• Maintain and assist with compliance with LBI policies and procedures, as well as federal, state, and local laws and regulations
• Perform and/or assist with HR duties including advertising, interviewing, background checks, onboarding, and employee support
• Oversee and maintain accurate, up-to-date employee records including time records, weekly schedules, attendance records, OSHA records, and related documentation using the Timekeeper system
• Oversee and assist with contract and customer administration to ensure accuracy, compliance, and timely processing
• Provide in-store customer service support, assisting customers with inquiries, transactions, and day-to-day store operations
• Close out daily sales transactions, including balancing cash, credit card sales, and daily registers
• Perform data entry tasks to maintain accurate business, financial, and operational records
• Prepare and process purchase orders to support inventory and business needs
• Utilize Fishbowl inventory management software for tracking inventory, purchase orders, and operational data
• Support additional administrative, accounting, and operational tasks as needed to improve efficiency and workflow

Lead Customer Service & Inside Sales Representative at Jaypro Sports (2021-01 – 2025-12)

• Process 150 to 300+ orders weekly with high accuracy, resolving inquiries, and delivering tailored product solutions to support customer satisfaction and repeat business.
• Maintain detailed account, pricing, and contract information using ERP (Styeline), Excel, and Outlook to ensure accuracy, compliance, and revenue optimization.
• Collaborate with sales, production, and shipping teams to coordinate and fulfill custom sports equipment orders, ensuring smooth operations and on-time delivery.
• Track orders, troubleshoot issues, and coordinate cross-department follow-up to prevent delays and enhance service efficiency.
• Communicate professionally with clients via phone, email, and written correspondence, addressing general inquiries and providing high-quality support.
• Perform daily operational tasks – including scanning, faxing, filing, documentation management, and reporting – to support department workflow.
• Manage multiple priorities in a fast-paced environment while maintaining strong attention to detail and accuracy with minimal supervision.
• Analyze customer trends to identify service/process improvements and upselling opportunities.
• Achieved 50%-time savings on administrative tasks by integrating generative AI into workflows.

Homemaker at Self-employed (2020-01 – 2021-12)

Career pause due to pandemic-related circumstances; focused on family care.

Aftermarket Inside Sales Representative at Faria Beede Instruments (2000-01 – 2020-12)

• Managed 25 key accounts, including all international and government clients.
• Generated quotes, managed purchase orders, and ensured ISO 9001 compliance.
• Coordinated forecasts and scheduled to improve service accuracy and delivery timelines.
• Prepared shipment documentation for international/government transactions using AES and WAWF systems.
• Optimized inventory by analyzing purchase data, reducing obsolete stock.

Credits in Electrical Engineering, Computer Sciences & Data Processing – Three Rivers Community College

Class Salutatorian – Norwich Technical High School