Jenny Waits

Dynamic Hospitality Professional with over 8 years of experience transitioning into Remote Travel Planning. Proven track record in Itinerary Management, Travel Coordination, and elite Client Communication within high-pressure environments. Expert at leveraging Digital Tools to organize complex logistics and provide seamless Client Support to high-value individuals and corporate teams.

Assistant General Manager at BOB’S STEAK & CHOPHOUSE (2025-02 – Present)

• Lead front- and back-of-house teams in high-volume operations, delivering elite Customer Service and Hospitality standards for a diverse client base.
• Manage day-to-day business Administration including Record Keeping, workforce scheduling, and Digital Tools to ensure seamless operational workflows.
• Coordinate private events and VIP Client Support, developing specialized itineraries that require detailed Travel Planning and flawless execution.
• Communicate priorities across multiple teams to facilitate Travel Coordination and ensure all employees meet operational requirements for customer experiences.

Service Manager at HAYWIRE (2023-10 – 2025-02)

• Supervised daily operations for a team of 55+ employees, balancing complex workforce needs and Travel Planning-style logistics to support business goals.
• Researched and managed employee schedules, coordinating staffing coverage via Digital Tools to maintain efficient Remote Work-style synchronization.
• Managed customer escalations and Reservation Booking issues, using proactive Client Communication to preserve satisfaction and brand reputation.
• Coordinated communication between management and business partners to keep hospitality operations running smoothly while monitoring company policies.

Assistant General Manager at BLACK DOG PUB (2022-09 – 2023-04)

• Supported daily operations and Reservation Booking procedures, ensuring meticulous execution of established company standards.
• Maintained accurate Record Keeping and administrative oversight for daily transactions with high accountability and attention to detail.
• Improved Client Communication between teams to reduce operational issues and support timely, accurate Client Support.
• Trained employees on Digital Tools and customer service expectations to ensure a consistent and productive work environment.

Key Holder at RICK’S CHOPHOUSE (2021-04 – 2022-09)

• Provided administrative leadership support during manager absences, overseeing daily Record Keeping and closing operations.
• Enforced company operating standards while supporting Reservation Booking and resolving escalated customer concerns.
• Balanced multiple priorities in a fast-paced environment while maintaining organized, secure, and customer-ready Travel Coordination services.
• Acted as an escalation point for Client Communication, using sound judgment to determine appropriate solutions for service challenges.

Business Development Manager at MOSAIC BUILDING (2016-11 – 2018-02)

• Researched organizations and prospective markets to identify new business opportunities and qualified prospects for Travel Planning initiatives.
• Built and maintained professional Client Support relationships through outreach, consistent communication, and systematic follow-up.
• Identified business needs and coordinated meetings between prospects and company representatives to facilitate long-term partnerships.
• Managed Digital Tools for marketing initiatives and represented the organization at conferences and high-level industry events.

Bachelor of Science in Management – Purdue University