Jericka Rainer

Strategic Human Resources leader with 17+ years of Management/HR experience, including 7+ years in senior leadership roles directing enterprise HR operations across military and California state government environments. Expertise in workforce strategy, labor and employee relations, compliance governance, HR technology modernization, and performance management. Recognized for driving operational excellence, leading large-scale workforce initiatives, and implementing data-driven solutions that strengthen organizational performance and reduce risk.

Senior Human Resources Manager at California State Department of Healthcare Access and Information (2025-08 – Present)

• Revamped HR operations to support 850+ employees, improving efficiency and boosting employee engagement by 15% across multiple HR areas, including onboarding/offboarding, retirements, payroll, workers' compensation, disability, and benefits administration. Managing end-to-end HR functions throughout the employee life cycle and employee-based budget allocation totaling over $23M for salaries and benefits.
• Architected and implemented a technology-enabled performance management system utilizing SharePoint, PowerApps, and Microsoft integrations, modernizing workflows and strengthening enterprise-wide compliance visibility. Directed strategic planning and implementation of a new HRIS platform, aligning technology, processes, and stakeholder adoption to ensure seamless organizational transition and long-term scalability.
• Developed and operationalized HR policies aligned with federal regulations and California Assembly and Senate Bills, ensuring organization-wide compliance and reducing institutional risk.
• Served as the senior HR subject matter expert supporting department attorneys in Labor Commissioner hearings, providing policy analysis and evidentiary support that resulted in a 100% claim dismissal rate during tenure, while ensuring consistent HR policy application across 10+ bargaining units.

Titles held: Human Resources Officer | Master Training Specialist | Enlisted Community Manager | Departmental Chief at United States Navy (2008-04 – 2026-03)

• Directed enterprise human capital strategy supporting 10,000+ personnel, aligning workforce planning, talent management, and performance initiatives with mission readiness and organizational objectives.
• Led modernization of enterprise HRIS and integrated workforce systems, improving data integrity and increasing HR reporting accuracy by 60% through automation and process optimization.
• Delivered executive-level workforce analytics on compensation, promotion, and attrition trends, influencing command-level decisions and contributing to a 22% improvement in retention.
• Directed enterprise training strategy using the ADDIE framework, accelerating curriculum development by 30% and improving organizational learning effectiveness. Qualified over 67 trainers.
• Partnered with medical and leadership stakeholders to implement mindfulness training into the Navy recruit curriculum, improving resilience outcomes and increasing assessment performance by 33%.

Financial Management, Tax Compliance, & Payroll Agent at Shyftoff (QuickBooks & TurboTax Contracts) (2022-01 – 2024-02)

Optimized payroll administration for 200+ small/mid-size businesses encompassing 2000+ employees with improved data accuracy and compliance.

• Optimized payroll administration for over 200 small/mid-size businesses encompassing over 2000 employees, enhancing data accuracy by 25% while ensuring compliance and financial transparency through streamlined tax filings and reconciliations

Hybrid Internship at RCJ Virtual Tax Services LLC (2024-03 – 2024-09)

Supported tax preparation and financial documentation processes with focus on accuracy verification and compliance.

• Supported tax preparation and financial documentation processes by analyzing client records, verifying accuracy, and ensuring compliance with federal and state tax regulations.

Master of Business Administration in Human Resources Management – American Military University (2026-02)

Certificate in Human Resources Analytics – University of California, Irvine Division of Continuing Education (2025-01)

Completion of Graduate Courses in Computer and Information Science – Naval Postgraduate School (2024-12)

Completion of Courses in Acquisition Leadership, Contracting, and Ethics – Defense Acquisitions University (2023-01)

Bachelor of Business Administration in Business Administration, Minor in Management Information Systems – Northwood University (2021-05)

Associate of Arts in Business Management – Northwood University (2020-08)