Naomi Holmes

Customer-focused professional with over five years of experience delivering exceptional service in fast-paced retail and business environments. Recently earned a Bachelor's degree in Business Administration with experience in customer relations, administrative support, problem-solving, inventory management, and operations. Recognized for effective communication skills, organization, and the ability to build positive relationships while providing efficient solutions.

Dedicated to creating excellent customer experiences and supporting team success.

Operations Associate at Crate & Barrel (2025-10 – Present)

• Deliver exceptional customer service while assisting shoppers with purchases, product questions, and order support.
• Resolve customer concerns professionally to ensure positive shopping experiences.
• Maintain accurate inventory and merchandise organization.
• Assist with fulfillment of online and in-store orders while meeting productivity goals.
• Work collaboratively with team members to maintain efficient daily operations.
• Support store standards through organization and attention to detail.

Business Development Intern at Urban Rocks (2026-01 – 2026-05)

• Served as a primary point of contact for clients and prospective customers.
• Responded to inquiries through phone, email, and in-person communication.
• Scheduled interviews and coordinated appointments.
• Maintained customer and business records with accuracy.
• Assisted with administrative projects and office operations.
• Built strong professional relationships through excellent communication and follow-up.

Parliamentarian, Social Action Chair at Delta Sigma Theta Sorority Incorporated (2025-04 – 2026-05)

• Supported policy compliance, documentation, and leadership decision-making through governance oversight and procedural guidance.

Volunteer at Houston Sports Authority (2023-03 – 2024-03)

Volunteered as a helping hand for the College Football Playoffs that were held in Houston. Worked in multiple areas including volunteer headquarters, fan fest and the stadium on game day.

• Supported large scale event operations
• Coordinated volunteer scheduling and managed check in process
• Facilitated communication between volunteers, headquarters, and assigned event locations
• Supported supervisory support for high demand areas

Bachelor of Business Administration in Management, Human Resources – University of Houston (2026-05)