Jerry Shaw

Positive leader who brings out the best in people. Achieve productivity and safety goals while meeting customer needs in high pressure environments of deadlines and tight schedules. Positive relationship builder with customers, staff, and management.

Generated sales leads; built expanded customer-base in self-owned business. Motivate employees to meet their potential and customer needs resulting in proven customer service improvement statistics. Consistently meet productivity goals and deadlines under pressures of strict schedules, changing conditions, and multiple clients.

Problem solver who finds a way to get the job done. Enjoy working, growing people, and helping others.

Passenger Assistance Supervisor at ABM Aviation – ATL (2018-09 – Present)

Ensure that passenger information and assistance needs are met at the Little Rock, AR, airport which serves two million passengers annually. Schedule, coach, and monitor a staff of 10 and maintain contact with airport managers to meet changing needs.

• Reduced service failure rate by 90% by training and motivating work team, achieving both improved customer service and employee morale.
• Consistently meet productivity, safety, and quality requirements. Monitor service-need fluctuations and proactively schedule staff.

Owner/Operator at Yard of the Month (2017-04 – 2018-10)

Provided lawn care services to 18 residential and four commercial customers.

• Handled business development and marketing; trained and supervised a small crew.

Driver Sales Representative at XPO Logistics (2005-09 – 2017-03)

Operated a tractor-trailer combination, including doubles, completing on-time deliveries. Assisted in loading and unloading with forklift. Built relationships with clients and generated sales leads. Trained in DOT policies and hazardous material handling.

• Accident-free safe driving record.
• Consistently in top 5% achievers for production goals; recognized as Employee of the Month.