Jessalyn Gannon

A resolute and knowledgeable professional with experience in veterinary medicine, emergency veterinary care, client services, and customer support. Experienced in working with a wide variety of clients while providing compassionate and professional service, especially in stressful and emotional situations. Skilled in managing scheduling, client communication, invoicing, insurance claims, administrative tasks, and daily veterinary hospital operations.

EMT certified with a strong background in the pet industry and a passion for providing excellent care to both clients and their animals. Proven ability to stay organized, make sound decisions, handle difficult situations, and work effectively in fast-paced environments.

Triage Receptionist at Points East Veterinary Emergency Hospital (Present)

• Provide compassionate and professional support to clients during emergency and stressful situations.
• Assist with triage reception and help assess incoming patients based on the needs presented at arrival.
• Communicate with veterinary staff and clients to help maintain an organized and efficient patient flow.
• Manage a high volume of phone calls, client questions, and emergency situations while remaining calm and professional.
• Assist with scheduling, patient information, documentation, payments, and other front-desk responsibilities.
• Work closely with the veterinary team to help provide a positive experience for clients and their pets.
• Maintain accuracy and organization while handling multiple responsibilities in a fast-paced emergency hospital environment.

Veterinary Receptionist at Cross Creek Animal Hospital (2024-01 – 2025-01)

• Provide exceptional customer support and manage client services in a busy veterinary hospital.
• Oversee administrative tasks including scheduling, invoicing, surgery paperwork preparation, and insurance claims.
• Communicate with clients regarding appointments, medications, services, and other veterinary needs.
• Manage payment card processing and insurance claims.
• Assist with call center operations, medication reminders, and medication pickups.
• Maintain accurate client and patient information while handling multiple tasks throughout the day.
• Provide compassionate service to clients while helping create a positive experience for both clients and their pets.

Senior Client Care Specialist at Gateway Services Inc. (2021-12 – 2024-03)

• Provided empathetic support and grief counseling to clients during difficult and emotional situations.
• Managed project tasks while maintaining strong organizational standards.
• Developed and conducted training programs for new team members.
• Managed Google Calendar and other scheduling tools to help streamline daily operations.
• Provided strong customer service and maintained positive client relationships.
• Used strong people skills and emotional intelligence when working with clients and handling difficult situations.
• Assisted team members with questions, training, and day-to-day responsibilities.