Kimberly McLaughlin

Motivated and adequate with a diverse background in customer service, customer service, hospitality, administrative support, and automotive business development. Experienced in customer relations, communication, working in fast-paced environments. Versatile skill set, string worth ethic and commitment to continuous growth, with the goal of combining technical knowledge, creativity, and pratical experience to contribute to a dynamic team.

Receptionist / Business Development Center Representative (BDC) at Summit Auto Group (2026-07 – Present)

• Manage daily business development tasks, including customer outreach, follow-up calls, and email correspondence,
• Handle a daily workload of approximately 100 tasks, with a focus on meeting a goal of 100 calls per day.
• Communicate with prospective and existing customers to generate leads, encourage appointments, and bring new clients into the business.
• Organize finance applications, vehicle tags, and customer folders while maintaining accurate documentation.
• Manage customer details to support effective communication and follow-up.
• Introduced the idea of social media marketing to help increase business visibility, attract potential customers and support customer engagement.
• Maintain a friendly, welcoming, and professional tone when interacting with customers and team members.

Front of House (Cashier, Waitress, Bartender, Busser) at The Juice Theory (2020-03 – 2022-09)

• Supported the kitchen kitchen and front of the house – prepared smoothies and food orders
• Operated the cash register, processed customer transactions – in person, through the phone and third party sources (door dash, ubereats, grubhub).
• Verified ingredients and considered food allergies and dietary restrictions when preparing orders. Worked with children and accommodated individual preferences to create enjoyable food experiences for younger customers.
• Demonstrated flexibility, and problem-solving skills while working under pressure and limited staff.
• Maintained a clean and organized kitchen and food preparation area while following food safety procedures.
• Managed tables of approximately 2-10 guests, and provided attentive service to English and Spanish-speaking customers in a fast-paced enviroment

A.E. in Engineering – Brookdale Community College (2022)

High School Diploma – Long Branch Public High School (2018-09 – 2022-06)